Within the company, I developed the role of Data Entry focused on assisting paralegals at a leading immigration law firm. My tasks include supervising, reviewing, and meticulously preparing legal documents while maintaining constant communication with clients in English and Spanish through email, phone, and text messages.I research and verify the information provided by clients to ensure that the information given to immigration authorities is clear and accurate. I perform simple translations of the records and documents clients provide from Spanish to English.A month after starting the job, I was promoted to Supervisor due to my performance and dedication.In my tasks as a supervisor, I guide colleagues and new employees. I am constantly learning the new processes required by each team and training new employees.

Receive incoming calls from new and existing customers. Generation, modification, and cancellation of appointments for new clients. Taking and referral of messages from existing clients, companies, or other law offices to the corresponding department. Record of incoming calls.

Content development, advertising, and management of social networks (Facebook, Instagram, and TikTok)

Management of current accounts of wholesale customers and accounts by cash on delivery. Cash management and daily book. Preparation of monthly statistics, invoices, and price lists in Excel. In charge of sales management by the sales team. Customer service in sales made by MercadoLibre and management of incoming complaints or suggestions made by customers on the MercadoLibre site.

Attention and sales to general customers, schools, and local SMEs. Advice on the different products available for construction, plumbing, electricity, and general home maintenance and their proper use. Replacement, reception, and re-stock of merchandise within a monthly budget. Elaboration and control of inventory, assembly of stained glass windows, and general maintenance. Handling claims, returns, and exchanges for product failures. Claims to the corresponding suppliers and manufacturers for products with faults. Entry of new products and customers, price change, budgeting, and billing. Handling and contacting debtor clients.

Customer service representative for the Chase Home Mortgage LLC (USA) project. Counseling on the account status, upcoming due dates, and receipt of claims. re-assignment of payments, elevation of claims, and transfers of calls to the corresponding departments.