Daiane Araujo

Daiane Araujo Email and Phone Number

Quality Assurance Specialist @ ByteDance | Process Management @ English Classes
6 Baker Street, Weybridge,KT1 3 8AU,United Kingdom
Daiane Araujo's Location
São Paulo, São Paulo, Brazil, Brazil
Daiane Araujo's Contact Details

Daiane Araujo work email

Daiane Araujo personal email

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About Daiane Araujo

Daiane Araujo is a Quality Assurance Specialist @ ByteDance | Process Management at English Classes. They possess expertise in customer service, time management, customer satisfaction, teamwork, microsoft office and 11 more skills. They is proficient in Francês, Mandarim, Russo and Inglês.

Daiane Araujo's Current Company Details
English Classes

English Classes

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Quality Assurance Specialist @ ByteDance | Process Management
6 Baker Street, Weybridge,KT1 3 8AU,United Kingdom
Employees:
101
Daiane Araujo Work Experience Details
  • English Classes
    Privet Teacher
    English Classes Jan 2015 - Present
  • Bytedance
    Quality Assurance Specialist
    Bytedance Mar 2023 - Apr 2024
    São Paulo, São Paulo, Brasil
    Responsible for monitoring, inspecting moderations on a third level, request for action plan of improvement an organization’s moderation in order to meet established quality standards, ADHOC to solve doubts, constant improvement suggestions made by me on existing policies.
  • Sitel
    Bilingual Quality Analyst
    Sitel Apr 2020 - Feb 2023
    São Paulo, Brazil
    Monitor the agent's calls, perform feedback session, weekly calibration with staff and the client, regular meeting with clients presenting KPIs, usage of Bumicom for monitoring and track of productivity, CRM salesforce, amadeus for booking tickets, CSat analysis, monitoring of clients feedbacks and suggestions through Mediatech. Advocacy for non agressive communication and empathetic feedbacks are applied to the agents.
  • Sitel
    Analista De Atendimento Bilíngue
    Sitel Sep 2019 - Apr 2020
    São Paulo E Região, Brasil
    Prestando suporte bilíngue aos cliente do programa de milhagens à uma companhia aérea onde emitimos e cancelamos passagens, sanamos dúvidas. Usando Oscar e sistema amadeus.
  • Osesp
    Recepcionista Executiva Bilíngue
    Osesp Apr 2017 - May 2019
    São Paulo E Região, Brasil
    gerenciamento de salas de reunião usando Outlook e planilha de Excel, recepção e encaminhamento do cliente à sala designada, cancelamento e remanejamento de reuniões com a diretoria executiva e membros do conselho administrativo e suporte administrativo para as secretárias.
  • Wall Street English Brasil
    Assistant Teacher
    Wall Street English Brasil Apr 2016 - Jun 2016
    São Paulo - Sp
    Teaching classes in English.
  • Wall Street English Brasil
    Personal Tutor
    Wall Street English Brasil Jan 2014 - Mar 2016
    São Paulo E Região, Brasil
    Ensino ao aluno em laboratório, com imersão total do inglês.
  • Wall Street English Brasil
    Bilingual Receptionist
    Wall Street English Brasil Jul 2013 - Dec 2013
    Joaquim Floreano, Itaim Bibi, São Paulo
    Sou o primeiro contato dos alunos e clientes na escola, com atendimento personalizado, oriento alunos a escolherem os melhores dias e horários para estudo e lidando com situações diárias positivas ou negativas.*Promovida a Personal Tutor
  • Applebee'S
    Atendente De Serviço
    Applebee'S Dec 2012 - Sep 2013
  • Inoar Cosmetics
    Auxiliar De Marketing
    Inoar Cosmetics Feb 2012 - Sep 2012
  • Safety First Locadora
    Auxiliar Administrativo
    Safety First Locadora Apr 2006 - Feb 2012
    São Paulo E Região, Brasil
    Controle de contas à pagar e à receber. Emissão de notas de débito e controle de frota. Sendo utilizado o programa Henji e o sistema de cobrança SISCOB do banco Itaú

Daiane Araujo Skills

Customer Service Time Management Customer Satisfaction Teamwork Microsoft Office Telephone Skills Microsoft Word Powerpoint Microsoft Excel Restaurants Event Planning Social Media Outlook Facebook Teacher Skills Atendimento Ao Cliente

Daiane Araujo Education Details

Frequently Asked Questions about Daiane Araujo

What company does Daiane Araujo work for?

Daiane Araujo works for English Classes

What is Daiane Araujo's role at the current company?

Daiane Araujo's current role is Quality Assurance Specialist @ ByteDance | Process Management.

What is Daiane Araujo's email address?

Daiane Araujo's email address is da****@****nce.com

What schools did Daiane Araujo attend?

Daiane Araujo attended Vunesp, Self-Taught, Alura, Alura, Hotmart Club.

What skills is Daiane Araujo known for?

Daiane Araujo has skills like Customer Service, Time Management, Customer Satisfaction, Teamwork, Microsoft Office, Telephone Skills, Microsoft Word, Powerpoint, Microsoft Excel, Restaurants, Event Planning, Social Media.

Who are Daiane Araujo's colleagues?

Daiane Araujo's colleagues are Alexey Danilin, Prem Raj, Cristina Rocha, Asoka Anthani, Amit Dixit, Marisa Abrego Curso Diseño Gráfico, Ricci Maria.

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