Business Specialist

• Define and implement the company's vision and strategic direction.• Coordinate three main teams: e-commerce, physical store and factory.• Lead the e-commerce team, including a coordinator, an operational team of 3 employees and a technology and marketing team.• Supervise the team at the physical store, made up of salespeople, a cashier, a stockist, an administrative assistant and HR.• Manage the factory team, which includes an art-finisher, machine operators, assemblers and a production coordinator.

• Process sales and forward orders to the picking and dispatch department.• Provide customer service via telephone, both to take orders and to provide information about them.• Analyze and investigate sales profit margin reports and produce weekly sales closing reports in spreadsheets.• Organize and analyze orders from wholesale and retail customers separately.• Conduct comparative analyses of each week's turnover and provide relevant information to the sales and finance departments.• Help to steer the company's strategies and making daily and weekly decisions based on the analyses carried out.• Report relevant information from the sales department to the stock and delivery departments.• Work with a stock team of 6 people and coordinating with 9 van drivers responsible for customer deliveries.• Use analytical reports to guide decisions that boost sales, particularly in underperforming weeks, and define promotional strategies based on the weekly profit margin.• Implement specific actions for the sales team to optimize results.• Contribute to a significant increase in the company's turnover, achieving a 19% growth in two weeks based on the analyses.• Direct and drive sales strategies to achieve and possibly exceed the targets set by management.