Dain Clarkin Email & Phone Number

San Francisco, CA, US

Melbourne, Victoria, Australia

• Established 7-member sales operations team at leading Ed-tech B2B SaaS company to monitor sales and billing systems, data, and business processes for go-to-market teams
• Redesigned and rolled out critical subscription management system, enhancing GTM team efficiency by saving hundreds of hours in monthly labor and eliminating a 30-minute lag in data updates in upload system
• Reduced process time spend for monthly revenue reporting by 78% through collaborative efforts with senior… Show more
• Reduced process time spend for monthly revenue reporting by 78% through collaborative efforts with senior finance and sales leadership to implement a new revenue forecast process
• Spearheaded use of Artificial Intelligence within team, utilizing to problem solve business challenges, automate processes, and heighten operational efficiency
• Facilitated weekly 1:1s and team meetings and participated in weekly meetings with heads of other departments to monitor project progress and prioritization

Melbourne, Victoria, Australia

• Directed 6-member team specializing in invoicing, textbook fulfillment, and payment systems by monitoring performance, providing training/coaching, and ensuring achievement of business objectives
• Built invoicing system with SQL, Google Sheets, Xero, and Hubspot, ensuring all 1.2K+ client schools were accurately billed on schedule
• Oversaw payment system operations and successful scaling to 250K+ users, processing millions of dollars per year
• Implemented real-time textbook… Show more
• Implemented real-time textbook delivery tracking via Google AppScript, APIs, and web scraping, enabling proactive issue remediation for 50K+ annual deliveries
• Integrated new business requirements and policies into client contracts, sales documentation, and internal processes as well as enabled auto-generation of contracts Show less

Melbourne, Victoria, Australia

• Transitioned department to Zendesk, unifying fragmented systems for elevated service quality and scalability, resulting in significant improvement in client feedback and satisfaction
• Engineered and implemented automations within Zendesk and Podio CRM to optimize client support team productivity, saving hundreds of labor hours each year
• Created an automated Customer Effort Score survey, capturing valuable feedback and highlighting opportunities for improvement for individual and team… Show more
• Created an automated Customer Effort Score survey, capturing valuable feedback and highlighting opportunities for improvement for individual and team performance
• Coordinated hundreds of product trials for future clients and provided technical support to secure sales Show less

Remote / Melbourne, Australia

• Designed and executed method to expand New Zealand-based shoe wholesale business into B2C e-commerce model for U.S. and Australian markets, generating thousands in new monthly revenues within 5 weeks
• Set-up digital storefronts on Shopify and Amazon by overseeing fulfillment, integrating payment systems, creating digital and email marketing (Google Analytics, Google AdWords, MailChimp), producing social media.
• Set-up digital storefronts on Shopify and Amazon by overseeing fulfillment, integrating payment systems, creating digital and email marketing (Google Analytics, Google AdWords, MailChimp), producing social media.
• Created product pricing model and analyzed sales and inventory levels to make informed production decisions
• Optimized sales channels which increased volume by 95%, nearly doubling initial 6-month sales target Show less

Vancouver, British Columbia, Canada

• Evaluated financial data of 100+ clients, conducted monthly financial reports, calculated billing to insurance carriers ($400K+ per month), and reviewed payments/insurance coverage
• Provided cost savings of $10K each month through reconciliation of government and company databases to ensure accurate insurance coverage for members
• Saved company hundreds of annual labor hours by creating semi-automated monthly payment backup with Excel macros/VBA
• Executed large payment… Show more
• Executed large payment reconciliation project using Excel and Access with 1.2M+ lines of data encompassing $7M+ in value to enhance accuracy and transparency Show less

Vancouver, British Columbia, Canada

Working on assignment from Robert Half.

San Francisco Bay Area

• Processed average of 75+ daily support tickets at loan refinancing start-up in fast-paced, metrics-driven environment
• Served as a Subject Matter Expert on loan payments, leading efforts to solve complex payment-related issues
• Created automated tool in Excel to accurately calculate interest-differential refunds for clients
• Analyzed and compiled reports on team performance metrics to present at department-level meetings

Wellington, New Zealand

• Worked directly with the Head of Hall in managing the financial matters of the hall (300+ first-year students)
• Managed a high volume of accounts receivable and payable ($4 million+); used Oracle Financials and StarRez
• Undertook monthly reconciliation of accounts; created payment plans for 20+ students struggling financially; calculated and processed 300+ bond payments/refunds; raised purchase orders in line with budget; coded 12+.
• Achievements included… Show more
• Achievements included ensuring zero debtors; a seamless transition to a new housing database; enhanced office and financial processes; improved financial reporting to relevant staff members so their spending met budget
• Took initiative and created a mobile app for hall residents to facilitate payments and foster community

Bachelor'S Degree, Management; Political Science

Studied Entrepreneurship, Consulting, Political Science

Activities and Societies: Abroad at AU AU Club Field Hockey 1st place in Kogod School of Business Case Competition