Associate Account Manager
Current• Provide account support to 3 Account Managers spanning 200+ projects while managing small projects independently as well as acting as main account manager for exclusive clients• Identify red flags and escalate issues to corresponding dept including Customer Service, Developers, Post Producers, and Account Managers via Slack and Helpscout• Produce and send client contracts and invoices using Intuit Quickbooks• Track, analyze, and respond to sales updates on a weekly basis• Onboard new business clients through video presentations/walkthroughs and create projects within the system while assigning account managers• Manage, generate, and distribute fundraising checks to clients on Deluxe Checks• Monitor production process in Podio CRM to ensure project milestones and deliverables are met