In this role I have built and supervised a team of instructional designers, training coordinators, training specialists, project coordinators, and classroom facilitators; team supported over 500 store managers, 17 district managers, and 35 training managers. Also led cross-functional project team of four. I directly reported to VP of Operations, oversaw 20+ classes and managed a $1.5M budget. I am adept in designing training materials, guides, and corporate event delivery standards; followed-up on all completed training to measure effectiveness based on retention and number of participants /courses completed. I improved team member productivity by identifying, designing, and implementing effective methods to educate, enhance, and recognize performance. Annually partnered with IT, Marketing, Operations, and HR to assess training needs and make recommendations; implemented Learning Management Systems and training effectiveness measurement tools like Moodle, SharePoint, and Excel.Selected Accomplishments:• Delivered training on “Understanding your Management & Leadership Style,” and “Coaching for Success”; personally received 95% score from attendees, and led groups that exceeded 80% retention of manager scoring metric.• Led team of developers and training specialists to design and develop a customized Learning Management System that delivered online training to managers and team members; facilitated 60% decrease in travel and hotel expenses. • Co-designed and implemented Leadership Development Program for 150+ managers; achieved 10% increase in manager retention rate.• Partnered with Risk Management, HR, and IT to design and implement e-Learning courses for Fair Labor Standards Act, E-verify, Active Shooter and a series of PCI Compliance Courses. • Implemented systems and processes that allowed 500+ managers-in-training to complete in-store operations training.

I directed a four-member project team; worked with executives, other departments, and such external contacts as Franklin Covey to execute operations-driven strategies, system-wide product rollouts, and projects. I facilitated 15-20 workshops, instructor-led classes, and train-the-trainer sessions per year and hosted 12+ training hubs for “The 4 Disciplines of Execution - Train the Trainer” course. I was responsible for a $500K department budget and generated all related reports. I created reports for volume of franchise applications, license training completions, train-the-trainer course completions, and inventory management rollout.Selected Accomplishments:• Designed training for the implementation of an Inventory Management System and acted as Project Champion / Advisor within $300K budget. • Authored training script for train-the trainer and logistics for rollout.

My role of Corporate Trainer instilled strategies and business plans and directed strategic initiatives to create corporate-wide online learning programs; arranged workshops for licensee community and corporate teams. I developed instructional presentations for on-campus training with average of 20 attendees per training session; trained, coached, and mentored staff to ensure seamless adoption of new programs. I facilitated training for new licensees and team members; course titles included “Leadership Management,” “Team Building,” and “Conflict Resolution.”Selected Accomplishments:• Received 100% score from course attendees while exceeding 90% score for number of attendees and courses completed