As a Customer Service Team Lead at TIBU Health, a digital health platform that connects patients with doctors, I manage a team of customer service specialists who provide timely and quality support to our users. I also collaborate with the marketing and product teams to create and implement effective communication and feedback strategies that enhance user engagement and retention. I have a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Moi University, where I learned the skills and knowledge to create, deliver, and evaluate persuasive messages for various audiences and purposes. Before joining TIBU Health, I was a Communication and Digital Marketing fellow at Impact Africa Network, a non-profit organization that supports African entrepreneurs. There, I was in charge of all the media platforms, from content creation to maintenance and promotion. I am passionate about using my communication and customer service skills to make a positive impact in the health sector and improve access to quality care for all.