Computerized vehicle registration; one of four approved vendors with the Virginia Department of Motor Vehicles that provides a means for Virginia dealerships to issue registration cards, metal license plates and decals at the point of sale and electronically update DMV's vehicle files. Responsible for successfully coordinating and installing CVR products into new and existing clients, providing training (both remotely + in person) and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers by regularly monitoring transaction reporting, and conveying CVR value to our customers’ management.Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.Provide initial user training and retraining as requested by client.Exhibit ability to consistently and, with little assistance, correctly answer in-depth questions, including support of CVR’s products, our integration products, and general DMV processing questions in one or several jurisdictions, and make recommendations where appropriate.Demonstrate the ability to interface directly with DMV.Initiate, foster and grow relationships with key client representatives through frequent proactive contact.Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.Manage expense + mileage reporting timely and accurately, as required by the Regional Director.Provide technical/error message support via phone/Bomgar remote screen share access.Prepare for, participate in, or lead both internally and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers or DMV agencies.

• Offer vehicle financing & insurance options to customers, providing them with a thorough explanation of aftermarket products & extended warranties, making recommendations to meet their needs; Provide a complete explanation of manufacturer & dealership service procedures & policies.• Seek new lending institutions while maintaining good working relationships with established providers; Negotiate skillfully to secure competitive contract terms & rates to meet the goals of the organization & balance the client's needs• Process financing & leasing applications/paperwork accurately & in a timely manner• Understand & comply with federal, state, & local regulations that affect the new & used vehicle finance departments• Create & maintain a process with the sales department that ensures all new sales are referred to the F&I office(s)• Train & provide the sales team with information on finance & lease programs. Collaborate on the benefits of the dealership's financing & extended service offers• Perform a variety of complex tasks• Lead & direct the work of others• Possess a wide degree of creativity & latitude• Programs used: CDK/ADP, CVR, Dealertrack, & CUDL

Driver of sales/leases of used car inventory (Desk It Lead management)Review & approve sales applications by all sales advisors; orchestrate financing, underwrite loans, perform closings daily. (POS, E-Sign, & Cyclops)Sell ancillary/optional products to include 5year/50K mile service contract, GAP, & Motion GPS theft protection. Sell CPI (comp/collision) insurance. Enroll clients in ACH (auto pay deductions)Conduct appraisals (Auto Trader); direct the reconditioning of trade in vehicles for re-sale or prep for auction. Communicate weekly with transport.Hire, train, supervise & mentor sales/operations/inventory staff of up to 10 people (OnBoarding & EVO)Motivate staff to meet/exceed established sales goals & objectives by coaching/developing & providing high moraleMonitor & report sales volume, financial transactions, & review daily analysis of dealership operations, to include month to date & year over year performance/growth in relation to all aspectsFacilitate monthly store meetings/daily quick start meetings; attend SM meetings quarterly. Travel as required.Manage inventory mix, quality, & communicate needs of the dealership w/ distributionGenerate 50-70 sales per month, with averages topping 100+ in tax season monthsDevelop strong customer relations for future business retentionPerform opening & closing procedures of the dealership as a key holder

Direct & coordinate the operations of the store as well as ensure & improve the performance, productivity, efficiency, & profitability using effective methods & strategies/best practicesReview daily retail & operations reports to manage business processesMonthly fuel and inventory reconciliation as well as log keeping & record retentionCash handling and balancingManage inventory & store merchandising Manage all supply ordersManage all personnel issues such as time off, OT, and overall scheduling to meet needs of the storeProcess title work to include processing of title & registration through CVR as well as telephonic &/or in-person interaction with local DMV. Manage sales license renewals as well as applications for new salespersonsInterchangeable with sales manager (take customer applications, collect supporting documents, interview & present purchase options, & underwrite loans as well as an overall support for sales staff)Perform loan document reviews prior to submitting to corporate for processingInvolved in escalated phone calls/customer concerns; effectively able to communicate policies & procedures while educating the customerContinuously lead & manage direct reports by tracking progress, hands on training, providing feedback, and overall communication while fostering team-work. Delegate tasks and accountabilities.Continuously recruit, interview, and hire for staffing needs of the store/region Core competencies: ownership, leadership, & effectiveness

Directly responsible for the control of a $14 million auto loan portfolio, housing a minimum of 1200 accountsPrepare and analyze reports daily to identify trends and areas of opportunity in store performance and profitabilityManage delinquent accounts and initiate elevated collection efforts to include skip tracing, repossession, litigation, and garnishmentOrganizes and adapts daily work to changing situations and demandsPromote the development of high performance teams through selecting/hiring, training/coaching, supervising and evaluating personnel (manage 4-5 employees)Develop and implement corrective action plans to minimize operational problems and weaknessesMaintain and promote business relationships externally through retail dealers and merchants; participate in business functions & community activities for business promotionEnsure that company, federal and state policies and procedures are being followed and that store is in compliance (ex: FDCPA)Cross trained in all areas of the dealership operations

Collect on delinquent auto loan accounts that are 1-60 days delinquentMake outbound and receive inbound collection callsUse PC to lookup and update customer loan records; perform routine transactions on an on-line terminal, processing payments & disbursementsCounsel customers in person as well as by phone regarding delinquent accounts/effectively negotiate for payment following FDCPA guidelinesSolicit and gather information in effort to generate contact through skip tracing and third party contactFoster and maintain effective working relationships