Daisy Rivera Email & Phone Number

United States

In my current role as a Sr. QA Analyst, I am responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. Also, responsible for communicating trends to the Management team and coaching Customer Service Representatives when necessary.Responsibilities include but are.

Florida, United States

As a Term Conversion Subject Matter Expert, I assisted with emails and phone calls in reference to term conversion inquiries in support of our Sales and New Business departments. Requests came through via phone, chat, email, and our portal. All requests were subject to security per compliance and answered within normal SLA (1-2 business days). Daily tasks.

United States

As a life insurance customer care associate (level II) for John Hancock, for calls and email inquiries, we are required to have a positive attitude, solution focused mindset and top-notch customer service skills to make a positive impact on agents/agencies, clients and their families while working from home. Typical inbound calls include but are not.

United States

As a remote customer service agent for ABC Financial, we are required to have a positive attitude, solution focused mindset and top-notch customer service skills to make a positive impact on members and clients while working from home.Typical calls include - Assisting members with billing questions and updates; Providing cancellation and/or freezing.

United States

As a virtual agent, we take calls from benefit participants for our client. We assist their participants with information concerning their spending account benefits; FSA, DCFSA, HRA, HSA & Commuter. That information can include but is not limited to their balance, enrollment, plan start/end dates, appeals, filed claims, payments, website help, etc. Each.