Daisy H. Email and Phone Number

Q1 - 132% of plan

Q2 - 155% of planQ3 - 132% of planQ4 - 151% of plan

- Quota carrying rep handling both lead generation and closing sales. Regularly met and exceeded individual performance metrics (leads, revenue) and KPIs. - Served as a team lead, providing guidance and coaching for junior coordinators as they worked to achieve their individual goals.- Organized team meetings to review site goals, establish daily priorities, train team on active promotions, and optimize schedule to ensure a high quality customer experience.- Collaborated with the Location Director to manage customer experience and escalated customer service issues: Tracked progress via NPS score, Yelp reviews, Google reviews, and overall friendliness score as part of the LaserAway loyalty engagement program.

- Lead generator and first point of contact for new clients. Conducted initial consultations to uncover client needs and utilized deep product knowledge to nurture interest and relationships. - Actively closed sales by leveraging rapport with patients. Leaned on skills in value selling and objection handling to achieve revenue objectives. - Expanded deal opportunities by recommending additional services and products, based on evaluation of current treatment processes and client needs.

- Selected from a pool of thousands of candidates to work closely with leaders of RippleMatch’s Leadership Team.- Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer and faculty member networking to grow the user base and awareness on campus.- Strategically assessed growth and performance metrics to improve, change and/or help design new growth strategies.

- Regularly met or exceeded quota and KPI requirements on a weekly and monthly basis.- Ensured excellent customer service by listening to client’s needs, sharing product knowledge, and building long lasting relationships.- Followed the company selling process and leveraged internal tools to drive sales.

- Provided support in all areas of the boutique such as closing sales for the sales representatives, answered all in coming phone calls whether it was to process a sale, or transfer an item to another boutique. - Ensured any client issues were resolved in a prompt and professional manner. - Actively identified opportunities to support sellers and solved complex problems to deliver the ultimate client experience.