Daisy Idsinga Email & Phone Number

Toronto, Ontario, Canada

• Built out and mentored a team of Member Success Specialists from the ground up and executed KPIs, which improved the amount of time taken to respond to members to less than 24 hours, and a higher than 90% positive survey result. • Contributed to the department’s growth with the successful recruitment of team members and extensive training. The team provides strong communication skills, and five-star customer service, tracks all service and pricing requests to their resolution, and… Show more • Built out and mentored a team of Member Success Specialists from the ground up and executed KPIs, which improved the amount of time taken to respond to members to less than 24 hours, and a higher than 90% positive survey result. • Contributed to the department’s growth with the successful recruitment of team members and extensive training. The team provides strong communication skills, and five-star customer service, tracks all service and pricing requests to their resolution, and offers GCS value-added services.• Continually build exceptional client relationships and demonstrate deep knowledge and understanding of the industry and economic conditions impacting the member’s businesses.• Advocate for the development of new service offerings to extend and expand our work with new and existing members - namely offering options to create more revenue from current programs, and planning for more profitable future programs. • Navigated the COVID-19 pandemic by putting a focus on account reactivations, and assisting in the building of the new PPE program to create new revenue, to fill a void for current members.• Actively provide support as a team liaison between different departments where needed. • Work closely with the Member Success team to maintain our 4 pillars: Big Hearted, Possibility, All-In, and Sustainability. Show less

Markham, Ontario, Canada

• Reviewed and processed daily invoicing for all medical supply orders, to ensure accuracy of information, and maximum revenue opportunities.• Delivered excellent customer service, provided recommendations, ensured orders were accurate, monitored company email, and acquired payments.• Followed up on accounts receivable - making sure all payments were submitted and approved in a timely manner to ensure monthly revenue fell in the right month and that payments were approved in the… Show more • Reviewed and processed daily invoicing for all medical supply orders, to ensure accuracy of information, and maximum revenue opportunities.• Delivered excellent customer service, provided recommendations, ensured orders were accurate, monitored company email, and acquired payments.• Followed up on accounts receivable - making sure all payments were submitted and approved in a timely manner to ensure monthly revenue fell in the right month and that payments were approved in the quickest time possible. • Attended trade shows and coordinated the booth and travel arrangements. Generated revenue by educating people on the cash and carry products, and doing live demos. • Regulated back-order management to prevent unhappy customers, and maintained a proper inventory. Show less

Woodbridge, On

• Managed a team of 20+ educators, setting up meetings and calls, training and supervising, approving and submitting accurate team expenses, and coordinating training and travel arrangements.• Traveled to shows across Canada to set up and tear down large and small booths. Problem-solved venue issues, managed the allotted show budget, and handled all inventory management. • Scheduled pre and post show activities and participated in face-to-face client and vendor meetings to… Show more • Managed a team of 20+ educators, setting up meetings and calls, training and supervising, approving and submitting accurate team expenses, and coordinating training and travel arrangements.• Traveled to shows across Canada to set up and tear down large and small booths. Problem-solved venue issues, managed the allotted show budget, and handled all inventory management. • Scheduled pre and post show activities and participated in face-to-face client and vendor meetings to maintain ongoing solid relationships to help drive partnerships and revenue. • Supported the planning for future shows, and coordinated meeting recaps to present to the executive teams to further build successful shows to continue to drive revenue, build partnerships, and onboard new accounts. Show less

Toronto, On

Fiorio Richmond Hill; Owner/Manager (June 2010 - September 2014)• Managed a team of stylists, leading weekly coaching sessions to connect with the team and help develop their skillset within Fiorio. Led semi-annual employee reviews to assist them in building their business, creating more revenue for the whole salon by encouraging pre-booking and selling retail.• Consistently monitored product inventory; managed the payroll, accounts receivable and payable, accounting, and marketing… Show more Fiorio Richmond Hill; Owner/Manager (June 2010 - September 2014)• Managed a team of stylists, leading weekly coaching sessions to connect with the team and help develop their skillset within Fiorio. Led semi-annual employee reviews to assist them in building their business, creating more revenue for the whole salon by encouraging pre-booking and selling retail.• Consistently monitored product inventory; managed the payroll, accounts receivable and payable, accounting, and marketing efforts.• Connected with clients to build long-lasting relationships and successfully brought the business from losing money to profitable, building the team from 3 to 10 employees and increasing our clientele by over 400%.Fiorio International; Company Liaison (September 2008-September 2013)• Liaised with and acted as a direct link between all Canadian Fiorio franchises and partnered corporate salons, ensuring effective communication.• Co-organized corporate events, coordinated models, costumes, make-up artists, and stylists, and assisted in the booth designs to stay within budget.• Implemented many new ideas in the company that contributed to its success, including updating education calendars, co-creating a new profitable product line, and designing reusable bags ending up a very successful marketing campaign. • Managed front-desk training and mentored new employees; ensured compliance; maintained manuals, company newsletters, collateral, Rules and Regulations. Salon Coordinator/Manager; Fiorio Cumberland (September 2007 - August 2011)• Worked directly with the management team to coordinate quarterly reviews, pull reports, and analyze the personal growth of stylists. • Managed inventory tracking, reception, scheduling appointments, budget tracking, payroll, updating stock, and promotional work. • Effectively managed the team and was responsible for training on propriety salon software. Show less

London, On

Provided full administrative and secretarial support to the entire office and provided new employee onboarding, wrote, edited and proofread engineering documents for vendors, received and processed invoices in a timely manner, while also managing meetings, coordinated travel arrangements, and distributed documents, assisted Human Resources with other tasks such as organizing social events, answering phones, creating training manuals, and filing of documents.

Toronto, On

Prepared strategic, high-level cases for Legal Aid to assist with getting funding for clients, assisted Immigration Lawyer with scheduling, reorganizing filing system, and supply orders, reviewed and typed copies of Dictaphone recordings to be used as evidence in Court, proofread documents before being submitted and attended hearings to gain experience, researched and analyzed complex cases to be used as strategic evidence, responsible for company bank deposits, ensured existing clients were… Show more Prepared strategic, high-level cases for Legal Aid to assist with getting funding for clients, assisted Immigration Lawyer with scheduling, reorganizing filing system, and supply orders, reviewed and typed copies of Dictaphone recordings to be used as evidence in Court, proofread documents before being submitted and attended hearings to gain experience, researched and analyzed complex cases to be used as strategic evidence, responsible for company bank deposits, ensured existing clients were satisfied with our service through follow-up calls. Show less