Daisy Marson Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• As part of the Future at Lloyds Blueprint Two program, supported the definition of the Target Operating Model for insurance claims liquidity management and payment execution across the London Insurance Market and.
• Operational SME on multi-million-pound RFI process to successful completion.
• Defining optimal liquidity management processes to enable the return of $800m back to insurersacross the market.
• Working with the customer project team (including external consultants) to reduce claimant payment journey time from up to weeks to 45 seconds.
• Running detailed customer facing process flow workshops, requirements gathering and analysis plus solution identification and definition.
• Full ownership of all issues during the go-live pilot period driving prompt resolution across the business, exceeding all customer defined targets ensuring all KPI’s consistently at green status.

London, United Kingdom

• Ownership and ongoing evaluation of all Operational processes across the Group, defining and delivering measured process improvements across all Operations functions and delivering automated scalability.Achievements.
• Supporting the review of the Group held funds strategy across Trust, E-money and PI licences to optimise regulatory capital needs and provide customer specific Trust structures supporting in excess of $200m.
• Inter-company process definition including: fund settlement timings to adhere to UK and Netherlands licence definitions, automated inter-company reconciliation at transaction level, JIT liquidity provision to.
• Integrating a 3rd party reconciliation solution (Accurate by Fiserv) with the core processing platform to basic SQL level enabling real time reconciliation at all stages of the transaction life cycle providing.
• Optimising >100 global bank routes from batch upload and SFTP to full API integrations including UK Faster Payments, SEPA payments processing, Swift integration and multiple domestic market banking infrastructures.
• Defining all technical change requirements and being the primary point of contact for all Development Team interactions.

London, England, United Kingdom

• Responsible for defining, building, managing and leading an Operational function from concept to full run state and external audit that has processed over 5.5m transactions with a processed value in excess of.
• Using Operations best practices, defined scalable function structure and segregation of duties to support a rapid growth fintech Operations team from inception to scale with a clear focus on customer experience.
• Defined optimal technical build requirements of in-house back-office system including key customer touch points. Responsible for success criteria, ROI analysis and sign off on deliverables on completion prior to.
• Built and managed an Operations team of fifteen people across two locations supporting over 200k transactions a month. Including recruitment, objective setting, detailed role definitions and performance management.
• Working with Grant Thornton to deliver a 100% ISAE 3402 accreditation for the Operational function and all its organisational touch points on first attempt.
• After review of market solutions, implementation of a customer support solution across email, phone, web chat and social media to ensure adherence to a 4-hour customer response SLA and support 3,000 - 5,000 monthly.

London, United Kingdom

• Day-to-day management of the Operations function within Worldpay Alternative Payments responsible for all global incoming fund receipt allocation and mass payment disbursements in excess of 100k transactions a day..
• Full team management responsibilities including performance monitoring and adherence to defined payment execution cut-off timings.
• Payment approval, as required, across multiple global settlement routes with batch values in excess of £10m.
• Global customer support escalation point for all issues.
• Ensuring all daily tasks completed across all routes, including payment executions, credit applicationsand balanced positions.
• Supporting the migration of operations to the RBS processing excellence centres in Manchester asSME including a 3-month placement.

London, United Kingdom