Daisy S. Email & Phone Number

Sydney, New South Wales, Australia

• Identifying and analysing key insights to recommend improvements to benefit the customer journey, conversion and average order value.
• Working closely cross departmentally to facilitate continuous improvement. Focusing on customer, ecommerce, product and promotional projects, successfully ensuring KPIs and tight deadlines are met.
• Assessing statistics and preparing detailed reports on findings with clear actions to commence with different departments to improve product offering and improve customer journey.
• Identifying and analysing key insights to improve the customer experience and conversion on the website.
• Driving sales through improved website merchandising and upselling strategy.
• Creating effective customer service procedures, policies, and standards.

• Project managed day-to-day website content updates inclusive of product launches, promotions and marketing campaigns including product set up, taxonomy, meta data upload, navigation set up and maintenance.
• Edited and optimised eCommerce website content based on keyword research from SEO agency.
• Tested and approved new website functionalities.
• Prioritised website bug fixes, launch timelines and price changes based on deadline and commercial and consumer experience impact.
• Oversaw website look and feel, ensuring site content is brand-appropriate and products are well positioned to maximise sales.
• Led and developed product meetings on a weekly basis providing visibility/updates to project stakeholders about strategy, adjustments, progress versus objectives and timelines.

• Managed and updated product detail pages, category tags, filters and site navigation.
• Adhered to launch timelines and troubleshooted issues promptly as they arose.
• Successfully set up black Friday activity alongside a new product launch. Briefed in campaign to marketing team, approving assets and phased timings of launch.
• Analysed key metrics and supported staff to reach individual and department KPIs.
• Reacted promptly to live website and product feedback from customers insight to make improvements to product listings and product offerings across the website and social channels.
• Managed our marketing, website development and SEO and website migration agencies, providing direction, feedback in line with Naturewall’s vision, brand guidelines and product launch activity.

• Promoted to supervisor to train and support new and existing team members.
• Responsible for creating KPIs, training tools and assessing departmental success.
• Ensured all product information within excel documentation was accurate, proof read and value rich.
• Provided updates on launches, website improvements to all relevant departments including Line Manager.
• Oversaw website look and feel, ensuring site content was brand-appropriate and products were well positioned to maximize sales.
• Produced high quality work within set deadlines with accuracy and professionalism.

• Sole point of call to all B2C customers, communicating, solving problems.
• Developed consumer engagement plan and high focus on growing social following and user generated content.
• Analysed key consumer search terms and suggested product development based on trends.
• Responsible for checking product pages, blog posts and help center to ensure accurate information was listed and any company or product changes were promptly updated on the site.
• Organised product excel documentation and photography library in One Drive ensuring files were consistent with branding and kept up to date.
• Clear communication with customers during global supply shortages including creating and implementing Naturewall’s first production plan to prioritise urgent orders.

• Recognised for my outstanding performance whereby I was selected by the Branch Manager within my first two months of employment to be placed onto a progression program, training up to be the Store Supervisor.
• Awarded employee of the month in my first month of employment.
• Praised for going above and beyond by customers who have submitted positive feedback.
• Taking ownership and effectively managing our customer requests and queries to completion including resolving any situations quickly and efficiently.
• Meeting and exceeding monthly KPI targets through using my initiative to actively upsell company products and accounts to achieve greater sales and increase company profit.

Chennai, Tamil Nadu, India

• Responsible for teaching 3 to 11-year-olds and ensuring that all students full comprehended the taught curriculum and provided support to students who required extra guidance.
• Planned and led daily lesson plans for a classroom of 23, adapting this in accordance to student academic needs.
• Improved my communication skills through exercising daily intercultural interactions.

East Riding Of Yorkshire, England, United Kingdom

• Liaised with customers and identifying opportunities to upsell our services and products.
• Proactively worked with senior management to follow up and pursue a number of leads which I initiated.
• Collected data and inputting into the company software to keep records up to date.
• First point of contact for customer queries which I responded to via email and over the phone, building trust and rapport.
• Called warm/cold leads in order to interest them in our services and products.

Newcastle Upon Tyne, England, United Kingdom

• I worked as part of a team consulting for Newcastle City Council with the set brief of creating a branding strategy and marketing campaign for the creation of a novel brand, with a focus on logo design, event.
• This work involved significant market research and data analysis, whilst meeting and being asked to present findings to Newcastle City Council’s board and Trust CEO.
• I was the Team Leader, successfully playing a vital role in encouraging others, promoting creativity and structuring the teams workload.
• The feedback received from our client was extremely positive, whereby they expressed how we exceeded both their expectations and work carried out by previously appointed consulting companies.

• Logging in, inputting and checking shop income returns.
• Bank reconciliation work.
• Processing gift aid information.
• Checking, inputting and paying invoices.
• Problem solving and dealing with queries.
• Customer care/phone answering.

International Business Management, Business, First Class (1St) (Ba Hons), Overall Performance 80%.

Activities and Societies: - Study abroad period across France, Spain and Australia. - Study Abroad Ambassador and Student Representative.

First Class (1St)

Study abroad year in Melbourne, Australia.

First Class (1St)

Study abroad semester in Seville, Spain.

Business Studies, Law, Physical Education

Activities and Societies: Volunteer leader in South Africa, Law society, Netball team.A Levels or equivalent: Business Studies (A*), Law.

Education record

Activities and Societies: HockeyGCSE: 10 GCSE’s A-C level including Maths, English and ICT.