Daisy Tran Email & Phone Number

As a dedicated and detail-oriented professional, I am currently pursuing an Advanced Diploma in Business Administration with a focus on Human Resources at Algonquin College, set to graduate in December 2024. I hold a Bachelor of Arts in Communications from the University of Ottawa, which has equipped me with strong communication skills and a comprehensive understanding of effective business practices.Throughout my career, I have gained extensive experience in customer service, administrative support, and business operations. My journey began at Shopify Inc., where I excelled as a Global Core Support Advisor and Plus Support Specialist. I adeptly managed incoming calls, chats, and emails, assisted merchants with their store issues, provided business coaching, and ensured customer satisfaction through effective problem-solving and follow-up.During my tenure at Movati Athletic, I honed my multitasking abilities under high-stress conditions as a Member Experience Associate. I proactively managed member concerns, promoted programs and services, and maintained top-tier customer service. My role as the sole facility opener and morning duties supervisor further developed my organizational and leadership skills.At Indigo Books, I worked as a Seasonal Customer Experience Representative, where I provided professional customer support, handled complaints, and curated product collections for customers. This role reinforced my ability to maintain a positive and empathetic attitude while delivering exceptional service.In my earlier role at Automobile Washing, I managed accounts payable processes, handled confidential information, and trained new hires. My advanced knowledge of QuickBooks and experience with payroll systems contributed to my ability to manage financial tasks efficiently.I am passionate about leveraging my skills and experiences to pursue a career in Human Resources within the government sector. My goal is to secure a government job as an administrative assistant, where I can contribute to organizational success through my strong administrative capabilities, dedication to efficiency, and commitment to excellence.Skills:Customer ServiceAdministrative SupportBusiness OperationsMultitasking and Time ManagementMicrosoft Office SuiteQuickBooks and Payroll SystemsProblem Solving and Conflict ResolutionGoals:Obtain a government job as an administrative assistant in Ottawa, Ontario, within the next 12 months.Continue developing my skills in Human Resources and contribute to a dynamic and impactful organization.

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  University Of Ottawa

  Communication And Media Studies