Daisy Vargas Email & Phone Number

Sacramento, California, United States

As an Information Technology Specialist I at the California Department of Justice, I specialize in the design, analysis, installation, and management of mobile device solutions. Key Responsibilities:∙ Leading mobile device management (MDM) efforts, including configuration, security, and support.∙ Serving as the technical expert for Windows Enterprise Server and Services Unit (WESSU).∙ Resolving complex technical issues related to software and hardware.∙ Providing consultation and support to DOJ stakeholders and clients.∙ Managing backup, recovery, and performance monitoring to ensure system reliability.∙ With expertise in software engineering, identity management, and virtualized infrastructure, I am dedicated to advancing the DOJ's technology capabilities.

Sacramento, California, United States

As an IT Associate at the Franchise Tax Board, I managed the loaner room and handled complex technical issues. My key responsibilities included:∙ Providing advanced technical support and resolving complex IT incidents.∙ Managing loaner equipment inventory and checkouts.∙ Utilizing the CA Service Desk (CASD) tool for incident management.∙ Performing password administration and remote troubleshooting.∙ Training staff on IT systems and applications.∙ Assisting with computer and peripheral setup and maintenance.∙ Coordinating warranty repairs and maintaining IT equipment inventory.

Sacramento County, California, United States

As an IT Service Desk Technician at the Franchise Tax Board, I provided first-level technical support for IT issues. My key responsibilities included:∙ Responding to user inquiries via phone, email, and live chat.∙ Managing and resolving incidents using the CA Service Desk (CASD) tool.∙ Performing password administration and remote troubleshooting.∙ Training staff on using mainframe, PCs, and software applications.∙ Assisting with the setup and maintenance of computers and peripherals.∙ Coordinating warranty repairs and maintaining IT equipment inventory.∙ Providing premium support to the Executive Management team.

Sacramento, California Area

Provided first-line assistance for PC technical issues, focusing on resolving less complex user problems. Key responsibilities included:∙ Responding to telephone calls and emails from users.∙ Utilizing the CA Knowledge Management database to resolve issues.∙ Creating, updating, and managing tickets with the CA Service Desk tool.∙ Retrieving and delivering equipment from the IT warehouse and customer work areas.∙ Assisting with PC Loaner Room Support.∙ Documenting work accurately and thoroughly.∙ Replacing and managing printer cartridges, maintaining inventory levels.

Master Of Science - Ms, Information Technology Leadership

Currently enrolled in the Master of Science in Information Technology Leadership program at University of San Diego.

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Pi Sigma Alpha Political Science Honor SocietyGraduated Magna Cum Laude with a Bachelor of Science in Political.