Daisy Vargas

Daisy Vargas Email and Phone Number

Information Technology Specialist @ California Department of Justice | Certified ScrumMaster (CSM) @ California Department of Justice
sacramento, california, united states
Daisy Vargas's Location
Sacramento, California, United States, United States
About Daisy Vargas

Currently pursuing a Master of Science in Information Technology Leadership at the University of San Diego, I am an Information Technology Specialist at the California Department of Justice. My core competencies include advanced IT services, software support, and sustainable IT practices, with a strong emphasis on mobile device management and software engineering.Our team at the DOJ has thrived under my technical expertise, particularly in configuring and securing mobile solutions and managing complex technical issues. With certifications in Scrum and Google Project Management, I bring a structured and agile approach to our projects. My goal is to align my skills with the organization's mission, fostering an environment of innovation and efficiency that leverages technology to serve and protect our community.

Daisy Vargas's Current Company Details
California Department of Justice

California Department Of Justice

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Information Technology Specialist @ California Department of Justice | Certified ScrumMaster (CSM)
sacramento, california, united states
Employees:
2189
Daisy Vargas Work Experience Details
  • California Department Of Justice
    Information Technology Specialist
    California Department Of Justice Aug 2023 - Present
    Sacramento, California, United States
    As an Information Technology Specialist I at the California Department of Justice, I specialize in the design, analysis, installation, and management of mobile device solutions. Key Responsibilities:∙ Leading mobile device management (MDM) efforts, including configuration, security, and support.∙ Serving as the technical expert for Windows Enterprise Server and Services Unit (WESSU).∙ Resolving complex technical issues related to software and hardware.∙ Providing consultation and support to DOJ stakeholders and clients.∙ Managing backup, recovery, and performance monitoring to ensure system reliability.∙ With expertise in software engineering, identity management, and virtualized infrastructure, I am dedicated to advancing the DOJ's technology capabilities.
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  • California Franchise Tax Board
    Information Technology Associate
    California Franchise Tax Board May 2022 - Aug 2023
    Sacramento, California, United States
    As an IT Associate at the Franchise Tax Board, I managed the loaner room and handled complex technical issues. My key responsibilities included:∙ Providing advanced technical support and resolving complex IT incidents.∙ Managing loaner equipment inventory and checkouts.∙ Utilizing the CA Service Desk (CASD) tool for incident management.∙ Performing password administration and remote troubleshooting.∙ Training staff on IT systems and applications.∙ Assisting with computer and peripheral setup and maintenance.∙ Coordinating warranty repairs and maintaining IT equipment inventory.
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  • California Franchise Tax Board
    Information Technology Technician
    California Franchise Tax Board Apr 2021 - May 2022
    Sacramento County, California, United States
    As an IT Service Desk Technician at the Franchise Tax Board, I provided first-level technical support for IT issues. My key responsibilities included:∙ Responding to user inquiries via phone, email, and live chat.∙ Managing and resolving incidents using the CA Service Desk (CASD) tool.∙ Performing password administration and remote troubleshooting.∙ Training staff on using mainframe, PCs, and software applications.∙ Assisting with the setup and maintenance of computers and peripherals.∙ Coordinating warranty repairs and maintaining IT equipment inventory.∙ Providing premium support to the Executive Management team.
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  • California Franchise Tax Board
    Student Assistant
    California Franchise Tax Board Dec 2019 - Jun 2021
    Sacramento, California Area
    Provided first-line assistance for PC technical issues, focusing on resolving less complex user problems. Key responsibilities included:∙ Responding to telephone calls and emails from users.∙ Utilizing the CA Knowledge Management database to resolve issues.∙ Creating, updating, and managing tickets with the CA Service Desk tool.∙ Retrieving and delivering equipment from the IT warehouse and customer work areas.∙ Assisting with PC Loaner Room Support.∙ Documenting work accurately and thoroughly.∙ Replacing and managing printer cartridges, maintaining inventory levels.
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Daisy Vargas Education Details

Frequently Asked Questions about Daisy Vargas

What company does Daisy Vargas work for?

Daisy Vargas works for California Department Of Justice

What is Daisy Vargas's role at the current company?

Daisy Vargas's current role is Information Technology Specialist @ California Department of Justice | Certified ScrumMaster (CSM).

What schools did Daisy Vargas attend?

Daisy Vargas attended University Of San Diego, California State University-Sacramento.

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