Daisy Xiao Email and Phone Number

- Align with business objectives and org goals to define project goals and drive team to deliver Amazon Shopping Foundations services with high quality and on schedule;- Work closely with Tech team and cross-functional partners to prioritize product requirements, make project plan, drive implementation, rollout, and iterate on new improvements;- Guide and help development teams to measure, manage, and optimize their work;- Define the operating structure and processes to improve the usage and efficiency of internal systems and tools;- Facilitate regular communications with leadership on product roadmap and project progress;- Track core business metrics, identify key problem areas and drive risk mitigation and issue resolution.

Leading and driving engineering program/project management and working with global product teams to deliver product releases:o Lead and drive all engineering program management activities for the products: VMware Workstation , VMware Fusion, Site Recovery Manager and vSphere Replicationo Plan and manage schedules and resources, and execute programs on-schedule and to excellent quality standards.o Manage and track project status using Agile/Scrum methodologies, with geographically distributed product teams in China, US, India and Bulgaria. o Identify dependencies/risks during the project execution and drive risk mitigation and issue resolution; drive criteria review and go/no-go decision-making.o Work with cross functional groups (UX, Security, Legal, IT, Tech Writers, etc.) to keep improving product quality, processes and customer satisfaction.o Invent and manage software product life cycle processes, participate in setting strategy and goals, translating the goals into day-to-day activities.

Worked as Engineering Program Manager for Adobe Digital Publishing Suite and Adobe Digital Editions.- Coordinate all aspects of development, testing and release of technologies, features and products, - Drive discussions between engineering team, product management and other stakeholder across different sites.- Drive project planning, build project schedules, including key milestones and milestone criteria, and driving progress to achieve project plan within time and budget constraints. - Closely track the project progress on all aspects and update the project status on various communication channels. Resolves and/or escalates issues in a timely fashion.- Keep improving Dev and QE processes and adopted best practices to improve team efficiency and effectiveness.

Worked on Adobe server product - IFbA, Adobe LiveCycle form solution customized for SAP.- Manage testing activities for Adobe LiveCycle products/projects, including creating test plan, executing functional testing and performance testing, - Drive QE team to improve testing efficiency and effectiveness by building up automation test framework; - Mentor/coach new hires and interns.- Lead team to hand-off deliverables on schedule and meet defined quality goals; Act as the technical interface to communicate with dependent counterparts;- Lead team to provide technical support for Adobe customers/partners, including troubleshooting, bug fixing/tracking, and patch/Service Pack delivering.

[Mar 2006 ~ Dec 2006] As the layer-1 technical support, provided technical support to customers who were building app with WebLogic platforms.- Provided post sale technical support on architecture design/administration/implementation of BEA enterprise software products as well as customer applications..- Provided troubleshooting, health analysis and system optimisation service for customers’ middleware, databases and applications; focused on J2EE application servers (BEA WebLogic), Windows and Unix system administration (Solaris, AIX, Linux, HPUX) and Java API development.- Worked with remote 2nd line support team to help customers resolve issues.[Jun 2004 ~ Mar 2006] As pre-sale engineer, support sales to provide technical solutions for customers.- Provided technical solutions for north of china sales team; support multi-account in various vertical industries selling.- Developed BEA WebLogic Platform based technical solutions (J2EE/EAI/SOA), provided consulting services and POC/Demo for customers.- Worked with SI partners to support customer to build up enterprise applications;

Worked as Software Engineer to develop J2EE applications for the customers in Telecom industry.