Service Delivery Manager
Current- Responsible for overseeing the delivery of software development by approximately 40 team members (across 3-5 Scrum teams) throughout the Software Development Life Cycle (SDLC). Ensuring that we have the right people who are satisfied in their roles and actively contributing to the success of the delivery.- Establishing processes, ways of working of successful collaboration with the clients, driving continuous improvements using SAFe and Scrum.- Acting as an escalation point for the service delivery, preparation of various reports- Project management, leadership of Scrum teams, client relationship management, and problem-solving- mentoring people who want to grow as PM/SM.