Daker Draney Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia

Provide increased customer ROI by interfacing directly with customers through advanced technicalsupport for the VNXe storage array on break/fix issues via phone, email, chat, and WebEx.Consult with clients on their goals and how to best achieve them through utilization and implementation of VNXe products, services, and integrations.Manage case scheduling, determining priority levels and negotiating and setting expectations with customers.Facilitate multi-vendor conference calls via phone or WebEx to find solutions to customer problems.Apply technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices.Conduct operational and diagnostic procedures to resolve issues in unique and complex customer environments.Analyze and optimize customer network and storage configurations including VMware and Microsoft virtual environments. Advise on proper configuration of VNXe with customers' internal systems.Project management with multi-solution, simple to complex, concurrent projects including assigning or transferring clients to other employees internally for proper solution and case closure.Provide Top-Tier customer support and ensure client success with EMC products and services.Excellent Service Award (based on customer reviews) last 9/10 Quarters

Interacted daily with clients providing technical support for custom HOA and property managementwebsites created by AtHomeNet.Aided in building, maintaining, and improving of websites designed for the specific needs of residential communities and management companies.Managed client info and webpage databases.Administrated mail server and other email related services provided by the company.

Conducted production material logistics consolidation projects.Optimized and reduced domestic freight costs by organizing all domestic suppliers into “milk-run” routes, balancing geographic proximity, shipment frequency, component size and weight with trailer.Standardized products re-pack operations through production of time studies.

Conducted non-production material inventory improvement and efficiency Eliminated unnecessary parts, established new safety stock levels, and reduced overall part numbers and inventory by 25% through the evaluation of over 8000 part numbers and associated usage history.

Bachelor'S Degree, Russian Language And Literature / Minor Business Administration

High School Diploma, General Studies, Russian, Ap Courses