I used my technical skills to resolve customer issues or enhance the L360 application. - Analyzed and resolved problems with API calls, both customer calls to L360 API's and calls out to customer API's.- Found and implemented solutions to complex integration issues- Used SQL and/or rails active record queries to analyze/fix the issue as well as making ruby code changes as necessary.

Business Systems Analyst/Product Manager/Product OwnerSRM is a cloud-based product that allows customers to listen to, engage with, and analyze their customer interactions within a variety of social networks using a single product.• Gathered requirements, wrote user stories, prioritized and groomed the product backlog, performed release acceptance testing, and trained customers as well as support for the SRM administration and Public API applications.• Lead an agile team… Show more Business Systems Analyst/Product Manager/Product OwnerSRM is a cloud-based product that allows customers to listen to, engage with, and analyze their customer interactions within a variety of social networks using a single product.• Gathered requirements, wrote user stories, prioritized and groomed the product backlog, performed release acceptance testing, and trained customers as well as support for the SRM administration and Public API applications.• Lead an agile team of up to 5 developers and 2 QA that was responsible for the SRM administration area of that platform, i.e., account setup, user management, social network interfaces. Every area of SRM is dependent on this infrastructure. - Took over, drove to completion, and then successfully released, a complete re-architecture of this foundational element of the system. Required a complete rewrite of existing user stories, re-focusing the team and working with external stakeholders to redefine the scope of the project. - I worked with team to change process and procedure to ensure that each release was stable. - SRM administration evolved from a very unstable application to the most stable SRM application as acknowledged by management.• Responsible for the initial development and release of a RESTful SRM Public API. - Lead an agile team of an architect, up to 5 developers and 2 QA. - Full featured API included Oauth 2 (and later SAML based SSO) authentication, configurable rate limits, endpoints for all aspects of the SRM system, and swagger-based documentation. - After release, responsible for troubleshooting customer issues. Show less

Business Systems Analyst/Product OwnerWork on Aptean’s key product, a Process Manufacturing focused ERP package.• Responsible for development and maintenance tasks for Ross Mobile (Web Services, C#, DML), Trace Express (C#), Enterprise Viewer (C#), and various projects in the general Ross ERP (DML, SQL) offering using Agile methods and practicing SCRUM and Kanban.• Work closely with stakeholders – proposing new features to them, refining and clarifying their requests for… Show more Business Systems Analyst/Product OwnerWork on Aptean’s key product, a Process Manufacturing focused ERP package.• Responsible for development and maintenance tasks for Ross Mobile (Web Services, C#, DML), Trace Express (C#), Enterprise Viewer (C#), and various projects in the general Ross ERP (DML, SQL) offering using Agile methods and practicing SCRUM and Kanban.• Work closely with stakeholders – proposing new features to them, refining and clarifying their requests for new and existing features and obtaining other guidance from them.• Oversee and manage development projects to handle new feature/product requests (varying scope) and maintenance items (software defects, performance improvements, etc).• Create, maintain and groom the development backlog and Kanban boards for up to 3 teams. This required close coordination with both the stakeholders (product managers, development VP, pre-sales and customer support) and the offshore developers.• Coached teams to improve their SCRUM and Kanban usage so as to achieve maximum benefits from the practice of Agile.• Assisted in the formation, reformation, and growth of several teams from their initial creation through to their productive state.• Software support and expert advice as necessary for any team or internal organization working in areas of expertise – Mobile, Inventory, Data Collection, Sales Order Processing, Web Services, Gembase programming.• Mentored the ERP BA's in our offshore development centers to effectively communicate requirements to the development and QA teams Show less

• Traveled multiple times to China to introduce Gembase and Ross ERP to Chinese developers.• Designed the first web services for ERP. Created coding standards and provided corporation wide training to ensure common web service development.• Designed, and then led the teams that developed, the first fully owned Data Collection system. • Designed, and then led the teams that developed, the Ross e-Signature capability. This feature helped to bring the ERP offering into… Show more • Traveled multiple times to China to introduce Gembase and Ross ERP to Chinese developers.• Designed the first web services for ERP. Created coding standards and provided corporation wide training to ensure common web service development.• Designed, and then led the teams that developed, the first fully owned Data Collection system. • Designed, and then led the teams that developed, the Ross e-Signature capability. This feature helped to bring the ERP offering into compliance with FDA 21 CFR part 11 electronic document requirements.• Designed and developed the initial CDC web-based Lot Trace application. • Key ERP representative during the development of ERP-Warehouse Management and ERP-CRM integrations. Show less

• Design/develop a complete rewrite of inventory engine in ERP – core functionality, used throughout the system. • Created coding standards and provided corporation-wide training to all developers.• Trained customers at their sites to use Gembase language and development environment.• Travel to customer site to provide support for the initial implementation of new ERP inventory capability.• Travel to customer sites to provide support for large scale… Show more • Design/develop a complete rewrite of inventory engine in ERP – core functionality, used throughout the system. • Created coding standards and provided corporation-wide training to all developers.• Trained customers at their sites to use Gembase language and development environment.• Travel to customer site to provide support for the initial implementation of new ERP inventory capability.• Travel to customer sites to provide support for large scale customization projects.• Lead team that reverse engineered a 3rd party transportation management module into ERP. Show less