Dakota C. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Producer on Legacy Titles within the Playside team (Garbage Truck 3D!, Battle Simulator, Animal Warfare, etc.), and am also working on a new, to be announced mobile game project.- Delivering new features, updates, promotions, in-game events, and improvements to launched games to improve the experience for the player community- Working alongside Department Leads to plan, execute and deliver new mobile projects from pre-production through to worldwide launch- Building processes and documentation to improve the efficiency and quality of mobile deliverables

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

North Geelong, Victoria, Australia

Working for Cotton On Group as the sole Operations Specialist within the Licensing Space. My key tasks included:- Quarterly forecasting to every Licensor on a global scale - Quarterly royalty reporting and invoice processing- Setting up all new licensors in our systems, ensuring the onboarding process is done quickly and efficiently- Tri-trade agreements, working directly with Licensors and Accounts on payables and receivables - FAMA and customs recordal processes- Streamlining the forward projection and planning discussions with providing the most accurate, up to date information across the global business whenever required.

Banyo

- Coordinated the collaborations for: Pokemon, Pokemon 2.0, Rick & Morty, Sanrio, Mandalorian first to launch globally for apparel, Barbie, Nintendo (Mario, Animal Crossing), and Legend of Zelda, which alone was one of the most successful campaigns in the company's history.- Liaising with current and potential licensors, always thinking of what is in line with the BlackMilk brand.- Coordinating collaborations with individual artists for special product launches (Lora Zombie, Yamamoto Takato, Caley Hicks, Godmachine, etc.)- Being the middle point between the BlackMilk team (merchandising, graphics, product development, marketing, production) and the licensor, communicating requests and changes, interpreting ideas that will become great collections and ensuring all products abide by contractual requirements.- Preparing deal memos, negotiating contracts,- As part of the Merchandise team - place purchase orders and assist in the development of range plans.- Prepare royalty reports and forecasts for each licensor per quarter- With a continuously agile company, it is my key role to identify both key trends in the market and also trends immediately following BlackMilk's latest releases. Using this information, it is then my role to capitalise on these trends in the moment and turn these into company profit.

Banyo

- Resolving customer e-mails/queries within a 24 hour time period- Live Chat 6+ hours per day- Processing returns- Consistently supplying customers with an incredible customer experience- Assisting the Social Media team with responding to queries on all platforms (Facebook, Twitter, Snapchat, Instagram, YouTube), and generating engaging content for the business- Responding to customers in an open, welcoming and honest way that best represents the face and spirit of the company- Highly proficient with Shopify, Braintree, Magento, AP21, Afterpay and PayPal systems- Outstanding conflict resolution skills - Ability to identify potential negative/crisis situations and form plans to prevent or tackle these issues if they arise in the community- Assisting with the organisation of and involvement in events (Supanova, Comic Con, sample sales, pop-up shops)- Reception duties (answering phones, greeting and assisting visitors as they visit the office in a timely manner, liaising with other companies on behalf of the business)- ad hoc duties where required

Banyo

- Picking and packing stock (Consistently fast packer) - Stocktake- Quality control- Adhoc warehouse duties

Bachelor'S Degree, International Business/Trade/Commerce

Bachelor Of Animation, 3D Modelling

Bachelor Of Management/Arts, International Business Management, Korean And Japanese

Activities and Societies: Australia China Youth Association (ACYA) SMACK UQ (Anime/Manga Club) UQ Video Games Society