Dakota Shoop Email & Phone Number

Chesapeake, Virginia, United States

Norfolk, Virginia, United States

• Created and managed 344 user accounts, 62 distribution groups, and 48 security groups across two networks.• Troubleshot computer systems, resolving over 2,000 trouble calls related to hardware, software, printers, and user accounts.• Performed 4 data migrations between the command’s Network Attached Storage server and USS Gerald R. Ford’s network, moving a total of 3.2 terabytes of data with 100% data integrity.• • Configured 22 Xerox printers, 10 Cisco VoIP Phones, and 3 Cisco DX-80 VTC systems for use on the Consolidated Afloat Network Enterprise System (CANES) network onboard USS Gerald R. Ford.• Ran and crimped over 3,000 foot of straight-through Cat5E cable.• Setup 16 command iPhones using Blackberry UEM and Microsoft Intune, deriving user credentials for email from Purebred as a designated Purebred Agent.• Implemented 18 standard operating procedure documents, reducing errors by creating uniformity to processes.• Trained 10 personnel on topics such as troubleshooting, Active Directory management, configuring network devices, and Helpdesk management.• Directly responsible for two junior sailors as IT Helpdesk Supervisor, overseeing the resolution of 800 trouble tickets for the staff. • Accurately maintained an inventory spreadsheet to account for 135 command laptops, ensuring 100% accountability of all assets.• Created PowerPoint briefs for senior leadership highlighting statuses of mission critical systems impacting high level decision making.• Mentored two junior personnel, culminating in two promotions and their selections as Commander, Carrier Strike Group Twelve’s junior sailor of the quarter.• Recognized as the command’s sailor of the quarter 4 times and sailor of the year for Fiscal Year 2021 due to work ethic, positive attitude, and outstanding customer service.

Information Warfare Training Command (Iwtc) Pensacola, Florida, United States

• IT "A" School• IT System Administrator "C" School

Great Lakes, Illinois, United States

Whitehall, Pennsylvania, United States

• Picked, packed, and shipped online order items efficiently to guarantee on time delivery while minimizing material waste.• Provided top tier customer service while on the sales floor to create a friendly and engaging experience for customers.

Bethlehem, Pennsylvania, United States

• Maintained warehouse cleanliness through the collection and removal of bulk waste from all work centers.• Operated balers and a trash compacter, following proper procedures for recycling and discarding waste.• Operated Crown pallet trucks (PE) to move waste containers to various locations as required for removal.• Operated the power equipment battery changing station, increasing overall productivity by decreasing stock picker down time.• Performed preventative maintenance on power equipment batteries, maximizing the longevity of the batteries and decreasing money spent on new equipment.

Bethlehem, Pennsylvania, United States

• Operated Crown stock picker (SP) to pick items for online orders, consistently meeting the minimum productivity percentage set by management.• Operated Crown fork lifts (RC) and reach trucks (RM) to move products into storage areas for order picking as required.• Operated Crown pallet trucks (PE) to pick popular products in bulk for faster packing and shipping.• Processed and packed items from bulk picking efficiently to prevent damage to products while minimizing material waste.• As a Walmart T3 Trainer, trained 15 new personnel on stock picking procedures and operating power equipment.

Whitehall, Pennsylvania, United States

• Operated cash registers to complete customer transactions, providing quality customer service while maintaining zero discrepancies with cash collected.• Responsible for maintaining the layaway program, which included storing customer orders, cleaning and organizing the storage room, distributing customer orders, and receiving payment upon pickup of orders. • Unloaded merchandise from trucks and staged products in the storage room for stocking.• Restocked shelves with products from incoming trucks.• Picked, packed, and shipped online order items efficiently to guarantee on time delivery while minimizing material waste.• Effectively advertised products through the printing and distribution of product labels to shelves on the sales floor.• Trained new personnel on procedures such as operating cash registers, Layaway, online order shipping, and proper stocking.

Associate Of Science - As, Computer Technology/Computer Systems Technology, 3.97

Nec 746A, Network And System Administration/Administrator

Completed 720 hours of training covering topics such as Cisco routing and switching, network administration, Active Directory, and Windows.

Nec 745A, Information Technology

Completed 760 hours of training covering topics such as computer hardware, software, networking concepts, Windows Operating Systems.

High School Diploma, General Studies