Dakota Cummings Email and Phone Number

• Meet with new homeowners in the Rochester region (Buffalo NY to Syracuse NY) to provide them home security and monitoring through ADT.• Utilize common sales representative techniques such as Door Pitch, 5 Minute Pitch, and ERT (Empathy, Rapport, and Tie Down) to complete sale.• Assist the branch in proper training techniques for new/on boarding employees by taking them on ride-alongs, role playing, and computer training.• Foster employee development through regular discussions, understand goals, and create action plans for growth.• Extensive knowledge of mobile applications such as SalesRabbit, SecurityTrax, HiHello, ADP, NSOPW, SpotCrime+, and GroupMe for daily tasks.• Cultivate a diverse and inclusive environment, leverage employee strengths for unique experiences, and involve them in decision-making.

• Lead a 150-person team focused on delivering exceptional customer service to drive departmental success, without relying on sales.• Conduct annual performance reviews, set new goals, and share prior achievements with employees.• Manage labor and scheduling using MORIS and LaborPro systems to ensure accurate payroll, and benchmark against other stores.• Foster employee development through regular discussions, understand goals, and create action plans for growth.• Prioritize safety for customers and employees by offering recommendations to mitigate risks.• Cultivate a diverse and inclusive environment, leverage employee strengths for unique customer experiences, and involve them in decision-making.• Boost retention rates by providing tools, growth opportunities, and work-life balance to maximize job satisfaction.• Spearhead the development of future leaders within the company/store, preparing them for promotional opportunities at Wegmans.

• Utilized WISE, the Plan and Summary, and CAO to project daily sales and order appropriate quantities.• Ensured accurate cycle counts and recorded shrinkage during inventory processes.• Implemented Merchandising Principles to enhance product displays and drive sales of featured items.• Provided customers with information about seasonal and new items to increase sales.• Adapted to seasonal changes in the produce department, creating dynamic displays to maintain a full and appealing appearance.• Managed labor and scheduling for department employees, ensuring proper compensation through accurate payroll processing.

• Supervised a team of 30 Pharmacy Technicians, overseeing scheduling, development, and daily tasks.• Made quick decisions to ensure smooth workflow, utilizing EMOs to assign employees to appropriate stations.• Built customer relationships through engaging conversations to drive business retention.• Developed action plans to forecast future hiring needs and mitigate staffing issues.• Conducted interviews to fulfill projected staffing requirements within the pharmacy.• Performed data entry, prescription filling, and point of sale interactions with customers.• Employed interpersonal skills to resolve prescription disputes with customers and insurance companies effectively.• Spearheaded COVID-19 vaccine roll out at locations to ensure proper safety per the CDC

• Oversaw store operations as part of the Store Management team during evening hours.• Acquired proficiency in various departments to aid during busy periods or staffing shortages.• Adapted to fluctuating business flows to optimize efficiency on the Front End, utilizing strategies such as computer training, reviews, re-shopsduring slow times, and coordinating assistance, managing lines, and delegating tasks during busy periods.• Managed a team of 50 employees across multiple departments daily, assigning their work assignments accordingly.• Ensured consistent communication by delivering updates to all employees/co-workers through verbal, electronic, or communication boardchannels.

• Shadowed the produce department manager and team leader for 40 hours per week during the summer to develop department managementskills.• Attended weekly leadership and development classes to enhance management abilities, focusing on areas such as Coaching on the fly, Hiringthe Best, Developing Others, and Managing by the numbers.• Collaborated with pharmacy interns to collect data and boost sales of new smoothies in produce, as well as increase immunizations in thepharmacy.• Presented collected data to three store management teams and corporate executives at Wegmans, facilitating the application of findings acrossall stores.