Manage a team of incredible software engineers responsible for developing, delivering, and maintaining Application Lifecycle Management (ALM) tools based on the Atlassian tool suite. Develop and administer team operational processes around Change Management, Agile Development, Budgeting, SW License & Vendor Management, Cybersecurity Standards, and Customer Satisfaction.Specific responsibilities include (but not limited to):• Develop, support, and champion my team to enable each team member to reach their potential and achieve their career goals• Design and drive delivery of Tool, Application, Feature roadmaps• Define Change Control process and lead Change Control Board• Develop, report, and monitor team Key Performance Indicators (KPI)• Negotiate, purchase, and maintain 3rd party software license agreements• Ensure ongoing compliance to internal Cybersecurity standards• Deliver team operational metrics reports to Senior Management• Ensure ongoing customer satisfaction via proactive communications, formal and informal engagements, and satisfaction surveys

Manage day-to-day operations of a Dev Ops team responsible for developing, delivering, and maintaining Application Lifecycle Management (ALM) tools based on the Atlassian tool suite. Develop and administer team operational processes around Change Management, Agile Development, Budgeting, SW License & Vendor Management, Cybersecurity Standards, and Customer Satisfaction.Specific responsibilities include (but not limited to):• Develop and drive delivery of Tool, Application, Feature roadmaps• Define Change Control process and lead Change Control Board• Develop, report, and monitor team Key Performance Indicators (KPI)• Negotiate, purchase, and maintain 3rd party software license agreements• Ensure ongoing compliance to internal Cybersecurity standards• Deliver team operational metrics reports to Senior Management• Ensure ongoing customer satisfaction via proactive communications, formal and informal engagements, and satisfaction surveys

Led team of managers, architects and engineers to deliver industry-leading, next-generation solutions for transportation and motor vehicle industry.• Improved test coverage, defect tracking and resolution, and ultimately quality of products, by achieving 100% compliance and participation in use of test management tools, defect management tools, and project lifecycle methodologies.• Achieved product quality improvements, improvements in schedule adherence and increase in customer satisfaction by establishing and institutionalizing quality assurance standards, processes, and reporting metrics across multiple lines of business.• Increased team efficiency 30% and reduced fixed costs 30% by instituting automation standards and driving automation capabilities across multiple lines of business.

Developed strategic business processes to maximize global headcount efficiencies. Reduced operational and capital expenses, and managed 60-person global team and $11M annual budget.• Reduced operating expenses 45% while delivering high-quality product roadmap. • Increased team automation skill set 100% through innovations like Automation Day, Python Challenge, Team Training, and Automation Awards. • Delivered 100% automated regression suites across multiple product lines, resulting in improved product quality and reduced expenses. • Increased automation library 95% and produced 7x increase in automated test content, which again resulted in improved product quality and reduced expenses.• Helped achieve 45% reduction in costs and 50% increase in productivity by expanding global organizational footprint in Bangalore, India and Taipei, Taiwan. • Captured 50% increase in test efficiency and test effectiveness rate of 99.9% by strengthening test partnerships with key global vendors. • Reduced defect cycle time 30% by utilizing Agile methodologies for rapid development and deployment of customer solutions. Drove definition and adoption of collaborative workspace environment.

Led, motivated, and guided a team of software test architects and test engineers to develop and execute software test strategies, software test collateral, automation frameworks and content for Dell’s server line of business.• Drove 2x increase in-sprint story acceptance rate and 20% improvement in test efficiency by facilitating, monitoring and guiding sprint planning, scrum activities and user story acceptance. Utilized Agile methodologies to facilitate time to market and high quality product development and launch activities.• Increased automated test content 100% in six months which enabled 30% increase in productivity and 30% reduction in costs. Utilized test automation to place a premium on automated tested vs. manual testing. Established organization-wide automation metrics and goals.

Developed and institutionalized overall software test strategies, software test processes, and software test procedures to validate Dell’s Client software and solutions products. Defined and drove improvements to vendor test capability requirements, vendor test collateral deliverables, and vendor performance metrics.• Drove validation consistency across product lines resulting in 25% increase in test efficiency. Developed/institutionalized test strategies for portables/desktop platforms for business customers.• Reduced costs 30% by establishing strategic Test relationships with design partners and 3rd party suppliers. Partnered with global design centers to transfer knowledge, information and materials among global Dell sites and global partner sites. • Achieved 25% increase in test effectiveness and 30% increase in team productivity by driving use of automation across global Dell test facilities and global design partners. Collaborated with internal Test Automation teams to identify opportunities to increase test coverage, reduce test resources, and improve overall product quality through automation.