Dale Carter Email & Phone Number

Kansas City, Missouri Area

Lees Summit, MO

• Architected support solutions for contracts valued 1 to 5 million dollars by creating efforts estimates, solutions pricing, developing sales proposals and creating Statements of Work, Transition Plans, Engagements RACI.
• Managed a team of 100+ employees (SAP Basis Administrators, SAP Security Administrators and Database Administrators) supporting clients complex SAP environments. Located 20% in the US and 80% multiple sites in India
• Managed support for 20+ clients in industries such as medical devices, pharma, bio-tech, chemical, oil and gas, manufacturing, governmental and agriculture
• Worked within highly regulated environment under the International Traffic in Arms Regulations (ITAR), the US Food and Drug Regulations (FDA) and Sarbanes-Oxley (SOX)
• Ensured team staffing and training ialigned to various regulatory requirements and oversaw collection of data to support audits and prepare responses to audit inquiries including SOC 1 and SOC 2 compliance)
• Collaborated with clients on RACIs and other management tools to ensure that SLAs are met or exceeded within budget and at a high level of satisfaction

Lees Summit, MO

• Supported multiple clients with SAP systems running on UNIX, Linux and Windows with Oracle, DB2 and SQL Server databases
• Patched both database and SAP applications
• Managed and resolved major incidents within client environments. Identified and corrected performance issues
• Created and maintained backup schedules for various databases
• Wrote scripts to manage space maintenance, automation of database backup, transfer files and monitoring
• Coached other members of the team on database administration and scripting tasks

Lees Summit, MO

• Led a team responsible for the middleware application servers and web servers for a major automotive manufacturer
• Determined processes for environment transition and external vendor management when Capgemini took over an account from another vendor
• Served on change advisory board to review and approve changes to the environment
• Assisted the DBA team with support of the Oracle databases used by the various websites

Kansas City, Missouri

• Managed multiple products used to provide Mutual Fund data to the financial advisors. Products included J2EE web applications to do online inquiry, trades and redemptions as well as data extracts applications for.
• Designed and administered DB2 databases on a UNIX platform to support these applications
• Wrote and maintained various desktop applications used by customer service reps to these products (Applications written in C#, Visual Basic and Visual FoxPro)
• Wrote DLLs to encrypt data using PGP and AES encryption methods
• Wrote and maintained scripts to transfer files to a mainframe and pull files from a mainframe using NDM and JCL for server level data processing

Kansas City, MO

• Ran a mainframe based accounting system for the Department of Defense that tracked billions of dollars in appropriations used for supply and logistics functions
• Produced reports from the data contained in the system used for auditing purposes using Natural, and performed minor enhancements to application modules using COBOL
• Worked on a finance consolidation team that helped to bring all of the work performed in this system from a remote location to the DFAS center in Kansas City as part of the consolidation
• Automated the creation of the general ledger reports for the appropriation. This saved many hours of manual effort and allowed better resources assignment

• Responsible for the supply, logistics and deployment of personnel from a Disbursing Office that supported all deployable Marines on the east coast
• Wrote and maintained a small database application used to track the inventory of materials controlled by the office
• Maintained and enhanced applications that computed travel advances, separation payments, and printed US Treasury checks