Dale Mann Email and Phone Number

• Recruited and developed appropriate staffing plans to meet the service level objectives• Provided leadership and management of the server team staff• Carried out department employee management responsibilities in accordance with organization's policies which included: planning, assigning, training and directing work; appraising performance and reviewing compensation; addressing complaints and resolving conflicts• Ensured cross-training of Data Center and Cloud Pillar Engineers to facilitate support across both pillars• Consulted by architects on feasibility of enhancements and projects to the Data Center and Cloud Pillars• Upgraded, supported and maintained virtual servers and hosted applications• Implement server security measures to ensure the integrity and confidentiality of organization data at rest, in coordination with the Data Protection team• Coordinated with teams in the Information Services (IS) Department to ensure server performance can meet or exceed the needs of the organization• Worked with the Monitoring & Availability Pillar personnel to identify and resolve recurring issues that cause degradation in server/application services• Ensured that appropriate communications on upgrades and maintenance are disseminated• Projected and managed multimillion dollar budget for Data Center & Cloud Pillar technologies• Technologies utilized: Windows Server 2012, 2012r2, 2016, 2019, SQL, VMware, VSAN, ESXi, VSphere, Powershell, Wasabi, Veeam Backup and Replication, Active Directory, DNS, Group Policy, Domain Controllers, O365, IIS, File Shares, WSUS, DHCP, Windows 10, Last Pass, Azure, Red Hat Enterprise Linux, Jira, Confluence, Action 1

• Identified and championed options for potential solutions and assessed them for both technical and business suitability• Worked with the Systems Architect to design and test improvements to Data Center and Cloud operations and architecture.• Created and implemented logical and innovative solutions for IT infrastructure including servers, storage, virtualization platforms• Worked closely with other IS staff to ensure technical compatibility and effective integration• Implemented and tested production infrastructure from approved designs and deployment plans• Provided tier III support of Data Center and Cloud operations as necessary.• Lead Data Center and Cloud IT projects in accordance with organizational goals.• Wrote and maintained documentation including specifications, procedures, and designs• Lead and mentored System Engineers I & II• Technologies utilized: Windows Server 2012, 2012r2, 2016, 2019, SQL, VMware, VSAN, ESXi, VSphere, Powershell, Wasabi, Veeam Backup and Replication, Active Directory, DNS, Group Policy, Domain Controllers, O365, IIS, File Shares, WSUS, DHCP, Windows 10, Last Pass, Azure, Red Hat Enterprise Linux, Jira, Confluence

• Assisted customers across the country in the design, implementation, configuration, diagnosis and resolution of multiple technologies such as Netapp, Vmware, Hyper-V, VEEAM• Coordinated and schedule work with varies clients• Notified clients of known security vulnerabilities to help in remediation• Managed and prioritized multiple projects• Assisted the Help Desk as needed for Tier 3 support• Assisted other Engineers as needed • Technologies utilized: Windows 2008, 2008r2, 2012, 2012r2, 2016, 2019, SQL, VMware, VSAN, ESXi, VSphere, Hyper-V, Tape Libraries, Powershell, Wasabi, Veeam Backup and Replication, Manage Engine, Active Directory, DNS, Group Policy, Domain Controllers, O365, IIS, File Shares, WSUS, DHCP, Windows 10, Connect Wise, IT Glue

• Assisted in management and supervising of 9 Infrastructure division employees so that work and outcomes are monitored, the effectiveness of each employee is evaluated, and appraisals accurately reflect performance and discipline completed within established time-frames as evidenced by documentation and feedback to the supervisor with few exceptions noted or valid complaints received during the rating period. • Assisted in planning or determining operational methods for monitoring, upgrading, management, and maintenance of datacenter equipment or systems within Infrastructure to ensure systems are operating efficiently and maintenance is performed appropriately in order to reduce ongoing issues and provide maximum uptime and availability.• Identified and forecasted problematic areas and solution limitations and recommend system improvements, corrective action plans and budget guidelines to management to ensure QoS and customer service standards in the Service Catalog are met with no more than one exception or valid compliant received during the rating period.• Designed, developed, implemented, and verified adherence of Infrastructure staff and systems to policies, SLA’s, and change procedures• Worked with the Infrastructure staff to ensure that billing is completed or correct as needed and accurately reflects all billable technologies or services within Infrastructure. Works with the OIT Accounting division to provide updated invoices or other information, as needed, to correct accounting issues.• Obtained and conveyed information in a professional manner to assess information technology needs and system requirements so that problems are addressed and resolved within established timeframes with no unnecessary delays or critical errors as evidenced by documentation and feedback to the supervisor.

• Had the same duties but position was upgraded due to my leadership and technical expertise. • Responsible for the purchasing and maintenance renewals of software, hardware, and other needs of the department.• Technologies utilized: Windows 2008, 2008r2, 2012, 2012r2, 2016, SQL, VMware, VSAN, ESXi, VSphere, Veritas, Tape Libraries, Powershell, Exagrid, Veeam Backup and Replication, SmartDeploy, Active Directory, DNS, Group Policy, Domain Controllers, Symantec, Cayosoft, O365, IIS, File Shares, Grooper, ApplicationXtender, WSUS, DHCP, Logon Scripts, Windows 7, Windows 10

• Trained, mentored, and managed IT Systems Technician on troubleshooting computers and peripherals devices. • Performed annual evaluations of employee.• Assessed, upgraded, improved, and maintained the current Vmware environment on a VSAN hyperconverged infrastructure consisting of 4 ESXi hosts and replicated the same configuration for a Disaster Recovery Site.• Planned and executed the virtualization and consolidation of 30+ physical servers.• Recommended, planned, and executed the migration of production environment to a state-of-the-art datacenter with a SOC 2 Type 2 Certification. • Researched, recommended, planned, implemented, and maintained faster and more reliable disk backup solution with offsite replication utilizing VEEAM and EXAGRID appliances. Decommissioned Veritas tape backup solution and tape libraries. Exponentially increased efficiency of data recovery, retention, and protection.• Developed, implemented, and maintained warm disaster recovery site with a 2-hour recovery point objective.• Assessed, improved, and automated tasks through scripting. • Assessed and improved security posture.• Developed and implemented best security practices.• Researched, recommended, and implemented Smartdeploy imaging solution.• Planned and executed upgrade of multiple server operating systems to 2012r2. • Developed Test/Dev environment.• Discovered and corrected licensing issues throughout the environment.• Technologies utilized: Windows 2008, 2008r2, 2012, 2012r2, 2016, SQL, VMware, VSAN, ESXi, VSphere, Veritas, Tape Libraries, Powershell, Exagrid, Veeam Backup and Replication, SmartDeploy, Active Directory, DNS, Group Policy, Domain Controllers, Symantec, Cayosoft, O365, IIS, File Shares, Grooper, ApplicationXtender, WSUS, DHCP, Logon Scripts, Windows 7, Windows 10

• Maintained Vmware environment for Medicaid consisting of 24 ESXi hosts.• Gathered information and composed requested reports.• Mitigated issues discovered by an IRS-1075 audit prior to my arrival• Mitigated issues found by NESSUS scans.• Assisted other system engineers troubleshoot and fix issues with Medicaid systems.• Technologies utilized: Windows 2008, 2008r2, 2012, 2012r2, 2016, SQL, VMware, ESXi, VSphere, Powershell

• During my time there, the ID Shop was placed under my department.• Directly supervised 2 full time employees, 2 temporary employees, and 5 student workers• My supervisory task included but was not limited to assigning daily tasks, conducting annual evaluations, and hiring of personnel.• Exercised functional accountability for the actions of human resources related systems users across campus.• Responsible for the effective management and administration of Auburn University's Human Resources employee records, both electronic and/or paper-based, for all University faculty and non-faculty employees.• Acted as the primary contact with internal business applications support staff, internal network operations support staff, third-party vendors, and internal users across campus.• Managed the maintenance, accuracy, accessibility, retention, and destruction of employee information in compliance with professional standards, state, and federal regulatory requirements related to record-keeping and reporting.• Responsible for assigning appropriate access levels to information retained in the Human Resource enterprise system and outsourced solutions• Responded to internal and external information inquiries• Designed and maintained the mapping and integrity of all data tables for human resources systems, both internal and outsourced solution vendors.• Ran queries and analyze data to ensure data is captured and produced accurately.• Advised and provided technical assistance and resources to the central human resources team, campus Human Resource Liaisons, managers, and supervisors to assure process efficiency and optimum system utilization.• Routinely engaged in research, analysis, problem identification and resolution.• Automated some repetitive tasks by providing direction to Information Systems Support.• Technologies utilized: Powershell, ApplicationXtender, Banner, I2Verify

• Maintained Vmware environment• Assessed, improved, and automated tasks through scripting.• Assessed and improved security posture• Developed and implemented best security practices.• Technologies utilized: Windows 2008, 2008r2, 2012, 2012r2, SQL, VMware, ESXi, VSphere, Veritas, Tape Libraries, Powershell, Active Directory, DNS, DHCP, Group Policy, Domain Controllers, Symantec, IIS, File Shares, WSUS, Windows 7, Windows 10

• Supervised and mentored 4 IT Systems Specialist to ensure combat readiness. Non-commissioned officer evaluation reports were conducted annually.• Collect, process, store, secure, search for and discover, retrieve and disseminate information utilizing the application layer environment of the Army’s portion of the Cyberspace domain; enable information dissemination management/content staging in order to perform the required information management/knowledge management functions supporting combat information superiority and decision dominance. • Supervise and manage the systems, services and personnel in operation centers that ensure efficient and effective caching, compiling, cataloging, retrieval and distribution of information as an element of combat power. • Plan, install, administer, manage, maintain, operate, integrate, service, secure and troubleshoot information systems and services to include Mission command systems and various automation information systems enabling voice, video, data and imagery processing. • Manage the training of personnel on the planning, installation, administration, management, maintenance, operation, integration, servicing, securing and troubleshooting of information systems and services.• Develop policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Army, joint, intergovernmental, interagency and multinational information systems and services.

• Served as a system administrator to manage system configurations in accordance with AIS/RCAS baseline security standards. • Modified system parameters on multiple operating systems while integrating the use of a Storage Area Network to achieve maximum system and user efficiency. • Served as a technical expert and focal point for installation, configuration, and testing of hardware and software associated with multiple computer platforms, physical and virtual. • Performed security management in accordance with National Guard Bureau regulations and state policies by applying STIGs. • Overviewed paperwork submitted by users and ensured proper training requirements were met to allow access to the network. • Reviewed and implemented policies regarding system access, network rights, and physical access to systems and equipment. • Provided input to the state Continuity of Operation Plan (COOP) procedures for system disaster recovery.• Troubleshot problems and implemented changes on multiple computer platforms. • Diagnosed system failures to isolate the source of problems between the equipment, system software, and application programs. • Provided solutions by modifying codes, devising fixes, and documenting problems on systems• Technologies utilized: Windows 2008, 2008r2, 2012, 2012r2, SQL, VMware, ESXi, VSphere, SRM, VDI, Teradici, McAfee, Netapp Hyperflex, Snapvault, Cisco UCS, Powershell, Active Directory, DNS, Group Policy, Domain Controllers, O365, IIS, File Shares, WSUS, Bitlocker, MBAM, Windows 7, Windows 10

• Supervised and mentored 3 IT Systems Specialist to ensure combat readiness. Non-commissioned officer evaluation reports were conducted annually.• Installed, operated, and performed unit maintenance on multi-functional/multi user information processing systems, peripheral equipment and auxiliary devices. • Performed Battlefield Information Services (BIS) consisting of printing services, publication management, files, and form management. • Troubleshot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. • Restored equipment to operation by replacement of line replaceable unit (LRU). • Modify existing application packages using application, and operating system software, appropriate computer language commands and files. Also assisted less experienced soldiers in the installation, operation, and maintenance of information processing equipment.

• Responsible to manage the state’s Information Management Resource Center, equipment loan program, and assist the other customer support Information Technology (IT) specialist with fielding help desk calls. • Serve as a technical specialist on all automated systems utilized throughout the state and serve as the focal point for technical inquiries. • Support user request via telephone, email, HEAT ticketing system, Microsoft Remote Desktop, Dameware, or in person. • Responsible for troubleshooting and researching solutions for customers or elevating the problem to the appropriate subject matter expert. • Ensure proper operation of computer systems, hardware and software. • Provide technical hands-on assistance with software installations, hardware configurations and communication networking to support daily operations. • Provide instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques.

• Directly supervised 6 help desk personnel and 4 system administrators daily and did quarterly counseling on performance.• Responsible for maintaining accounts, workstations, and servers for NIPR, SIPR, and CENTRIX networks for Regional Command South and Regional Command West. • Supported users through phone, email, remote desktop software, in person, and ticketing system.• Coordinated with higher echelons of current issues and resolutions and assisted lower echelons in resolving their current issues.• Assisted IA in resolving a false positive issue that was quarantining 100+ machines.• Technologies utilized: Windows 2008, 2008r2, 2012, SQL, VMware, ESXi, VSphere, Active Directory, DNS, Group Policy, Domain Controllers, IIS, File Shares, WSUS, Windows 7

• Responsible for providing support for Personal Computer (PC), Local Area Network (LAN), Wide Area Network (WAN), printers, AS400, web, mainframe hardware, and software for Home Office, Sales Offices, Claims Offices, and some Alfa affiliated offices. • Had to learn new technologies, understand and communicate requests as they related to Alfa’s infrastructure. • Supported user’s over the phone, email, Footprints ticketing system, Bomgar, Dameware, and Microsoft Remote Desktop. • Responsible for getting detailed information on errors, documenting, and escalating tickets as necessary when issues were outside of the realm of the Help Desk.