Dale Payne Email and Phone Number

- Coordination and supervision of quality performance of our equipment mechanics and service personnel and work with dispatchers and logistics personnel to ensure projects are completed per company policy and state/federal regulations. - Train and assist coworkers with electronic devices and software, including Contractor ELog, HCSS Field, and SAP Concur- Perform pre-trip inspections to ensure compliance with FMCSA, MSHA, and DOT- Coordinate mobilization and logistics for 9 personnel, 3 Diamond Grinders, and support equipment during job relocation to maintain delivery schedules and timelines.- Served as point person for Missouri DOT unscheduled vehicle inspection of 45 trucks/trailers; received rating of 100% and increased company’s FMCA score by 38 points, elevating company to compliant status.

- Delegated tasks and assignments to 10+ employees, including assistant manager, welders, truck andheavy equipment mechanics, and field mechanics- Established company goals and monitored metrics and employee performance, adjusting goals toaccommodate changes in the industry, marketing suggestions, and profit/loss analysis.- Consistently identified areas for process improvement, including a collaboration with Accounts Payableto establish new digital processes and coding during new software implementation (Vista), increasingefficiency of payable invoicing and coding by 20%.

- Directed and scheduled work and monitored performance of all body shop employees.- Established and maintained positive working relationships with insurance adjusters and otherstakeholders to continue tradition of providing excellent customer service.- Handled customer requests and complaints immediately and according to dealership guidelines,encouraging repeat and referral business.