Dale Richard Email and Phone Number

·Daily Operations Manager/COO Implementation, Support, and Project Coordinator of the SureFire Online Manufacturing Software Suite, a Flagship ERP software designed to assist electronically facilitate the ordering, pricing, fabrication, and shipment of Window and Door products.Sales Engineer, Nationwide Sales Campaign. Experienced in Software Sales Demos· Provided Software and Hardware Helpdesk Technical Support for over 150 Clients· Senior Coordinator; SureFire ONLine “How To” system, an Online User Self- Help tool· Product Definition Specialist (Collecting Client Data and Programming it into SureFire Software)Develops training programs for the entire SureFire Product Line.

- Responsible for integration and maintenance of 90+ Core Network Wireless Sites. - Works with Ceragon Microwave Backhauls, - Works with Occam Network Switches Utilizing EPS Protection - Works with 48v DC Power - Works with the installation of Colocation equipment - Responsible for Data Centers Located in Tampa and Orlando - Works with Cisco ASR9010 Series Router - Works with Occam Networking Components - Works with Cisco USC C250 M2 Servers - Works with VMWare ESXi 6,0 Virtualization - Responsible for Last Mile In-Kind Build-Outs - Works with Ubiquiti products, such as: Rocket, Titanium, AirFiber, Etc. - Works with Microtik routers - Works with Tower Crews to ensure quality, safety, and scheduling requirements are met. - Responsible for Anchor Institution Installation, Service and Support - Interfaces with Customers regarding Installation and Support Issues - Customer Site Surveys

Responsible for 24/7 field support of the North Central Florida Main Street Broadband 4G Cellular Tower Network.Primary duty is to provide wide area network and wirelesstroubleshooting, diagnosis, repair, and preventative maintenance for their 30+ 4G cellular tower sites in north Florida. Experience in cutting edgetechnology equipment such as WiMax, Cisco, Valere, Lite Wave Fiber Optics, Etc.Secondary duty is to provide exceptional customer support, as a service technician, visiting customer residences in order to troubleshoot Customer Premises Equipment.

- Implementation of the SureFire Manufacturing Software Suite (ERP) - Developed and implemented a barcode inventory tracking system which maintained a $3,000,000 inventory, and cut cycle counting time by 75%.· Developed an award winning distributable mobile digital reference guide of designpressure and other engineering data for outside sales and field engineers.

· Responsible for all departmental employee decisions, salary considerations, anddisciplinary actions.· Interim Customer Service Manager· Responsible for Maintenance on a 30+ Workstation Microsoft Network· Full Hardware Support Workstations Servers Security/VPN/Firewall Print Solutions Networking/Cabling/Routers T-1 and WAN Software Support and Implementation MS Server 2000,2003,2008 Intuit QuickBooks MFG Active Directory and MS Exchange MS Office 2000,2003,2007 Citrix Servers MS Windows 98/XP/Vista/7 VMWare Virtualization· SureFire MFG Software Suite· Responsible for Maintenance on all communications (Voip and PBX phones etc)