• Formulating and executing strategic plans to enhance operational efficiency, drive cost-effectiveness, and promote sustainability.• Exercising oversight of daily operations, encompassing production, maintenance, supply chain management, and logistics, to guarantee the seamless and efficient functioning of operations.• Demonstrating effective leadership by managing and leading a team of professionals, including task delegation, performance management, and the cultivation of a… Show more • Formulating and executing strategic plans to enhance operational efficiency, drive cost-effectiveness, and promote sustainability.• Exercising oversight of daily operations, encompassing production, maintenance, supply chain management, and logistics, to guarantee the seamless and efficient functioning of operations.• Demonstrating effective leadership by managing and leading a team of professionals, including task delegation, performance management, and the cultivation of a collaborative and high-performing work environment.• Upholding meticulous compliance with all relevant laws, regulations, and industry standards, with a particular focus on safety, environmental impact, and quality control. • Successfully implemented and managed a digital platform to connect traders and customers, resulting in a vast increase in lead conversion & impressive decrease to lead wastage.• Collaborated with development architects to design and refine the platform's user interface and functionality, enhancing the overall user experience.• Developed and executed strategic partnerships with external tradesmen associations, expanding the network of available tradesmen and increasing customer satisfaction.• Collaborated closely with the product development team to define and prioritise platform features, ensuring alignment with customer needs and market trends.• Established and maintained relationships with internal stakeholders, including sales and marketing teams, to drive customer acquisition and retention efforts.• Managed legal compliance for the digital platform, ensuring all contracts, terms of service, and privacy policies met legal standards and protected both traders and customers.• Collaborated with legal counsel to navigate complex regulatory environments and adapt to evolving industry regulations.• Oversaw financial operations, including budgeting, cost analysis, and revenue forecasting, to ensure the company's financial sustainability. Show less

• Spearheaded the development, implementation, and refinement of a resilient contracting solution across Centrica and its group of companies, meticulously aligning it with current legislative measures encompassing employment, intermediary, and health and safety legislation. Proficiently identified potential risks and designed comprehensive risk mitigation strategies to enhance the existing contractor model's robustness.• Exemplified a strong focus on driving business growth, with a… Show more • Spearheaded the development, implementation, and refinement of a resilient contracting solution across Centrica and its group of companies, meticulously aligning it with current legislative measures encompassing employment, intermediary, and health and safety legislation. Proficiently identified potential risks and designed comprehensive risk mitigation strategies to enhance the existing contractor model's robustness.• Exemplified a strong focus on driving business growth, with a dedicated emphasis on conceiving, developing, and delivering innovative propositions to propel organizational success.• Demonstrated adeptness in focused account management and adeptly conducted contractual negotiations, operating across diverse workstreams within a dynamic, fast-paced environment.• Took charge of upholding business standards, regulatory frameworks, and commercial tenders, including the meticulous analysis of key provisions within agreements.• Expertly planned and executed the agency partner network, ensuring alignment with Centrica policies while prioritizing risk mitigation and optimizing return on investment.• Successfully orchestrated the implementation of regulatory and legislative changes, establishing conduct and risk frameworks in response to IR35 regulations, all while safeguarding the interests of the organisation.• Designed and implemented an end-to-end onboarding tracking and reporting system, including the development of cutting-edge Management Information (MI) reporting dashboards.• Innovatively developed an end-to-end onboarding tracking system and reporting mechanism, which greatly contributed to efficient business delivery and enhanced client retention.• Built and managed a sustainable group resource capacity in strict accordance with field forecast processes, ensuring organisational readiness for evolving demands Show less

• Successfully oversaw the management of the British Gas contractor network, inclusive of managed services, encompassing a diverse range of skill sets and workstreams.• Implemented robust risk mitigation strategies to safeguard the business, ensuring strict adherence to current UK legislation governing contingent workers and upholding Health, Safety, and Environmental (HS&E) requirements.• Demonstrated forward-thinking acumen and the ability to challenge forecasts and business units… Show more • Successfully oversaw the management of the British Gas contractor network, inclusive of managed services, encompassing a diverse range of skill sets and workstreams.• Implemented robust risk mitigation strategies to safeguard the business, ensuring strict adherence to current UK legislation governing contingent workers and upholding Health, Safety, and Environmental (HS&E) requirements.• Demonstrated forward-thinking acumen and the ability to challenge forecasts and business units, playing a pivotal role in controlling financial budgets and proactively identifying areas of concern.• Applied a hands-on approach to process formulation, while effectively managing a team of reports, engaging in key stakeholder management, and collaborating with high-volume contract teams.• Expertly managed contingent worker requirements and fully outsourced needs through the procurement of large service partners.• Devised comprehensive plans for the complete outsourcing of requirements to large suppliers, optimizing efficiency and performance.• Cultivated and managed strong, productive relationships with large supplier partners to ensure contractual requirements were met, focusing on delivering positive and exceptional customer outcomes.• Drove the development and management of safety and compliance initiatives across all business functions, emphasising adherence to established frameworks and systems to drive continuous business improvement.• Pioneered the creation of a bespoke Management Information (MI) performance tracking process to enhance data-driven insights and decision-making capabilities. Show less

• Held primary accountability for comprehensive account management encompassing regions such as Scotland, The Northern Counties, North England, Wales, and West Midlands. Ensured seamless delivery of contingent labour into the organisation, with a keen focus on suitability and safeguarding against regulatory and compliance issues. • Strategically orchestrated labor delivery in alignment with a dynamic forecast, demonstrating adept planning skills.• Demonstrated leadership in… Show more • Held primary accountability for comprehensive account management encompassing regions such as Scotland, The Northern Counties, North England, Wales, and West Midlands. Ensured seamless delivery of contingent labour into the organisation, with a keen focus on suitability and safeguarding against regulatory and compliance issues. • Strategically orchestrated labor delivery in alignment with a dynamic forecast, demonstrating adept planning skills.• Demonstrated leadership in strategically executing the contractor capacity plan by continuously onboarding a new and qualified contractor workforce.• Exercised responsibility over a substantial contractor workforce comprising 12 Area Managers and over 40 Operations Managers. Achieved this through skillful networking and engagement with diverse stakeholders, coupled with efficient back-office support.• Forged collaborative partnerships with UK Field Operations leaders to guarantee strict compliance with legislative and safety regulations, as well as meeting rigorous compliance requirements.• Formulated and executed strategic plans for contractor recruitment and retention, ensuring a robust and sustainable workforce.• Assumed the responsibility for overseeing inductions, ensuring their adherence to prescribed standards, and providing ongoing training and support, while monitoring individual performance to ensure optimal development.• Provided vigilant oversight to an operational leader network to uphold compliance with company and departmental standards, policies, and procedures, promoting a culture of excellence. Show less

• Led key responsibilities in the position, including the effective management of a team of field-based operatives in gas and electrical services, personnel development, area planning, and performance oversight.• Ensured stringent health and safety standards among each operative through comprehensive field audits and close collaboration with British Gas Safety Assurance Teams, thereby upholding exceptional service quality and safety levels.• Championed a customer-centric approach… Show more • Led key responsibilities in the position, including the effective management of a team of field-based operatives in gas and electrical services, personnel development, area planning, and performance oversight.• Ensured stringent health and safety standards among each operative through comprehensive field audits and close collaboration with British Gas Safety Assurance Teams, thereby upholding exceptional service quality and safety levels.• Championed a customer-centric approach, placing customer satisfaction at the core of all team endeavors and adeptly managing KPI's.• Played a pivotal role in providing expert guidance to the workforce on intricate systems and efficient rectification procedures.• Managing a team of 30+ engineers, overseeing up to 90 boiler installations per week.• Establishing direct communication channels with gas compliance managers from various clients and ensuring client satisfaction.• Coaching operatives to enhance service delivery, knowledge base, and talent development.• Effectively communicating contract performance, Net Promoter Scores (NPS), and Health, Safety, and Environmental briefs through regular meetings and communications.• Fostering an empowered culture by managing and disseminating scorecards and setting objectives for team members' personal performance.• Maintained strict adherence to the contract framework and man-to-model guidelines, ensuring smooth contract operations.• Skillfully managed internal and external stakeholders, aligning business strategies, "our code," and senior stakeholder objectives to optimise performance.• Devised custom reporting mechanisms for efficient work roster and pattern management.• Excelled in resolving customer complaints against service, consistently delivering the desired outcomes. Show less

• Diligently focused on delivering exceptional customer experiences, my core responsibility in this role was to consistently leave our customers with a positive and immaculate outcome. My unwavering commitment to customer satisfaction, coupled with an unparalleled attention to detail, underscored every aspect of my work.• I consistently demonstrated my dedication to nurturing talent and professional growth by providing comprehensive training to three apprentices, all of whom subsequently… Show more • Diligently focused on delivering exceptional customer experiences, my core responsibility in this role was to consistently leave our customers with a positive and immaculate outcome. My unwavering commitment to customer satisfaction, coupled with an unparalleled attention to detail, underscored every aspect of my work.• I consistently demonstrated my dedication to nurturing talent and professional growth by providing comprehensive training to three apprentices, all of whom subsequently excelled in their careers.• Executed the installation of central heating systems within customers' homes on behalf of British Gas and Home Installations, ensuring compliance with industry standards and safety protocols.• Exercised on-site management responsibilities while in customers' homes, including conducting thorough Risk Assessments and meticulously observing safety procedures to mitigate the risk of lost-time incidents.• Implemented and meticulously executed the customer journey, driving the model visit to guarantee high customer satisfaction scores (Net Promoter Scores - NPS).• Maintained a rigorous commitment to entering accurate and comprehensive information into systems, ensuring strict compliance to safeguard both the company's interests and the satisfaction of our valued customers.• Employed effective inventory management practices, optimising van stock utilisation to drive cost reduction for the business, while still maintaining the highest standards of service delivery. Show less

3 Years of contracting to British Gas whilst driving my own custom being self employed as well as sub contracting to B&Q installing their bathrooms. Had various contracts for letting agents. My own work included, domestic heating, landlord checks, bathrooms, wet rooms, lead work, plant rooms, site work, tiling.