Dale Wright Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Focusing on digital transformation and general ICT management across the WestCare group, responsible for the development and execution of the ICT and cyber strategies and plans.

Uk And Australia

Responsible for the development of comprehensive ICT roadmaps and strategies, guiding SMB and NFP organisations towards technological objectives and ensuring alignment with their organisational goals.Additionally, I have led successful e-commerce B2C initiatives, overseeing developments and implementations of website solutions that drive online sales and enhance the customer journey, whilst offering invaluable insights and expertise in areas such associated with ICT, change management, project management, and development operations. Consultancy work has been carried out for clients located in Australia and the United Kingdom.My focus has remained on leveraging Cloud technology to drive business improvement and enable growth. I have spearheaded various projects involving the development and implementation of platforms and solutions across multiple disciplines, ensuring seamless integration and effective change management throughout the process.

Belmont Perth Wa

As an accomplished professional, I have taken charge of managing and leading the core ICT operations throughout the organization, ensuring the delivery of efficient, robust, and scalable solutions that align with the strategic and business plans.My responsibilities encompass the development and management of ICT and digital transformation initiatives, including operational and service management, user engagement and support, and project management. Through the combined skills, dedication, and efforts of my exceptional team, I have successfully transformed the organization's reliance on in-house infrastructure and SME support, adopting a Cloud-first mindset and operational approach. This strategic shift has significantly reduced the IT-related risk portfolio while creating channels for streamlined operations, enhanced strategies, and increased end-user satisfaction.

Australia

Responsible for the comprehensive management of ICT operations and functions on a day-to-day basis. This encompassed various key areas such as stakeholder engagement, leadership, mentoring, training, and coaching of the ICT team. I effectively communicated role expectations and functions, provided appraisals and supervision based on employee performance and played a pivotal role in conducting research, analyzing requirements, and developing and implementing the organizational ICT strategic plan, as well as forecasting operational and capital expenditure.Lead in developing proof of concept solutions, driving the creation of code logic and application functionality in line with internal technical best practices and principles. I also ensured strict adherence to code recommendations and methodologies.A critical aspect of my role involved the development of risk management plans, disaster recovery plans, organizational-wide ICT policies and procedures, and ICT business continuity planning. I also conducted capacity and resource planning to optimize operations.oversaw and coordinated the management of the operational service desk, supporting 240+ customers and maintained a fleet of 600+ devices. This involved activities such as procurement, upgrades, change management, reporting, and asset management. I diligently monitored, reported, and addressed breaches to SLAs and KPIs.As part of driving innovation and efficiency, I led internal projects aimed at modernizing and streamlining ICT operations. This included the implementation of highly scalable infrastructure and modern business applications utilizing a hybrid approach of Cloud and on-premise platforms (SaaS, PaaS).To ensure the security and integrity of ICT systems, I actively audited ICT assets, backups, and data replications. I provided remediation outcomes and delivered reports on endpoint security, threats, and vulnerabilities across the network, systems, services, endpoints, and applications.

Kalamunda Shs, Perth

Managed day-to-day ICT operations, providing leadership, mentoring, training, and coaching to the internal ICT and working closely with the Dept of Education and external support specialists.Effectively communicated role expectations, job functions, and conducted performance appraisals.Assessed skill sets and identified opportunities for personal and professional development of employees.Led and developed ICT strategies, business plans, policies, and procedures to drive departmental change initiatives.Implemented leaner and highly available teaching platforms and services for students and staff.Successfully forecasted and managed the ICT budget, overseeing hardware, software, and licensing procurement.Liaised with specialized ICT service providers, third-party contractors, and administrators within the WA Education department.Collaborated within the administrative team to handle AD account provisioning, password changes, and security requirements.Developed and presented project plans, information, and service level communications to the Business Manager, ICT committee, and leadership team.Fostered positive relationships with school committees, staff, students, and parents.Served as the implementation lead on key projects, including the government's 1-to-1 end user device funded initiative and the centralization of on-premise applications, services, and systems to the WA Education SEO network.Implemented, managed, and provided direct support for computer hardware, software, telecommunications, and networks for over 950 students and 100 staff members across the school facilities.

Perth, Australia

• Work with the project team to support project plans and correct resource and time allocation to ensure that development projects and principles are adhered to• Form part of the core internal development team, collaborating on a variety of mining focused public facing website, with key objectives on driving business sales through print, digital and web publications to the resources sector• Responsible for the full System Development Life Cycle of internal CMS and 12 public facing websites - stock exchange listed platform• Conduct code reviews with peer developers within the development team• Responsible for the development, update and deployment of system architecture documentation in line system development styles and guides, policies and system requirements• Lead the deployments to each environment within the development lifecycle, including the development of SQL stored procedures, views, functions and overall scheme DB management of multiple SQL instances and servers• Maintain programming code, version control, penetration testing and code testing prior to roll out of code changes and deployment

East Fremantle, Perth

Delivered relevant technical solutions for external ecommerce website, Hairsupplies.com.au, based on best practices, previous experience, and similar technology projects.Identified and addressed systematic issues and bottlenecks, designing and developing project and business plans to achieve objectives.Managed the ICT budget, overseeing capital (CAP) and operational (OP) expenditure.Ensured smooth operation and management of data, network access, backup systems, and provision of AD accounts, password changes, permissions, and security requirements.Oversaw external vendors and suppliers, ensuring business systems and applications met operational needs and expectations.Conducted education sessions for internal customers on ICT system usage, best practices, and acceptable use.Led the development and implementation of customized applications.Provided technical support and management for Windows Small Business Server (SBS) infrastructure, including network functions/hardware such as switches, routers, firewalls, and IBM Point of Sale Machines (POS).Achievements:- Developed and launched the ecommerce website.Implemented an audio-visual marketing solution across stores.- Created a marketing application to engage and connect with external customers.- Successfully implemented and upgraded the SBS server

Kendal, United Kingdom

• Develop proof of concept solutions, lead and develop code logic and application functionality inline with internal SLDC technical best practices and principles and make sure they are adhered to code recommendations and methodologies• Chair county wide web development steering group committee• Key achievements:o Project lead on the development, testing and implementation of Southlakeland website o Develop web standards and service department integrations across multiple web-based platforms and technologies

Whitehaven, Cumbria

Led and managed projects as the primary lead, utilizing PRINCE project management methodologies and applying principles to internal and external business improvement workstreams.Served as the primary escalation resource for technical issues and provided technical governance for projects.Led the development efforts for the design, modification, enhancements, and support of custom-built applications using n-tier architecture, server-side, and client-side technologies.Led deployments across different environments within the development lifecycle.Monitored the performance and security of applications, systems, and technologies.Provided support and installation services for software and hardware, ranging from level one to level three, across multiple platforms.Developed policies, procedures, user guides, technical documentation, training materials, and system standards.Supported core line-of-business applications and service desk environments.Key Achievements (as a developer and part of project teams):Mileage System: Managed the development of a comprehensive mileage management system, including reporting modules and workflow design, integrating with line-of-business applications.Concessions Management System: Automated and streamlined the claims process for concessions across multiple entities, implementing an electronic workflow-driven solution.Intranet Development: senior developer of enterprise content management systems (CMS) and SharePoint for effective internal collaboration and information management.Web-based Forms: developed web-based forms enabling seamless collaboration between external customers and the internal business.EGOV Workstreams: Contributed to government-wide projects, development of key public-facing websites, electronic document and records management (EDRM), front-line customer service technologies, and electronic payment gateways."The Learning Curve": Developed an eLearning training modules catering to internal team

Masters - Ict Leadership And Management, Information Technology, Studying - Hd First Year (Under Grad)

Activities and Societies: Under grad Degree – Completed - Modules Include (year one) • Leadership Management (Distinction – completed) •.

Bachelor Of Science - Bs, Management Information Systems And Services, Merit

Activities and Societies: BSC Open degree in ICT. Degree awarded 2010. Modules Included: • Credit Transfer of 190 points from HND • Open.

Diploma In Network Management - Modules Completed

Completed modules related to Windows Server Configuration and CISCO CCNA

Prince2 Project Management, Registered Practitioner

Undertook both the foundation exam and the practitioner exam to obtain registration

Higher National Diploma, Computer Software Engineering, Distinction

Activities and Societies: • Advanced Project Management • Advanced ICT Network and Telephony Communications • Virtual Learning.

Higher National Certificate, Computer Software Engineering, Distinction

Activities and Societies: • Project Management • Business and Quality Management Techniques • Network and Communications Technology; •.

Digital Transformation