Dale D. Bailey Email and Phone Number
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As a seasoned executive with over 20 years of experience in healthcare technology and professional services, I specialize in leading customer operations, workforce management solutions, and large-scale enterprise implementations. My career has been defined by my ability to drive growth, streamline operations, and improve customer satisfaction for complex SaaS platforms in the healthcare industry.
Symplr
View- Website:
- symplr.com
- Employees:
- 201
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Senior Director Of Professional ServicesSymplr Jan 2022 - PresentHouston, Texas, UsHalo Health, now part of symplr Supported and led customer operations functions during Halo acquisition and successful integration to symplrServices leader for symplr Workforce Management Solutions- Talent Management- Staff Scheduling- Physician Scheduling- Time and Attendance- Clinical Communications (formerly Halo)
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Vice President Of Customer OperationsHalo Feb 2019 - PresentCincinnati, Ohio, UsPromoted to drive business expansion by developing a customer operations function to support growth strategyScaled customer operations to implement and support active user growth of over 247% on the Halo Clinical Collaboration Platform (CCP)Created newly focused customer success program that improved long term customer relationships and renewals. Expanded operations capabilities by creating a new Clinical Technology Team that supported sales and implementation. Team comprised of clinical and technical expertise helped close the largest health systems deal in company historyRedesigned service pricing model with core clinical workflow packages focused on operational outcomesDeveloped capabilities for a fully remote enterprise implementation model that has decreased project delivery times and improved consultant capacityImplemented a new customer centric support model focused on strategic customers that reduced support casesImplemented new customer portal with enhanced product and learning content that improved the customer experienceIdentified and mentored up and coming leaders that led to key promotions to management level positions -
Vice President Of Customer CareHalo Apr 2017 - Feb 2019Cincinnati, Ohio, UsRecruited to build a customer focused implementation and support programs to scale to large enterprise health systems Redesigned organizational structure and resource talent to scale in support hyper growth strategyDeveloped new SaaS implementation models and packages that focused on enterprise governance, change management and value deliveryImplemented new CRM and Project Management technology that improved operational efficiency decreasing customer’s contract to go live time for enterprise implementationsLed service delivery redesign and improvements for 24/7 support for the Halo platform
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Director - Enterprise Implementation ServicesQuest Diagnostics May 2013 - Apr 2017Secaucus, Nj, UsLed Implementation Services for ChartMaxx product line, an Enterprise Content Management (ECM) solution for the health care industryDesigned and implemented new service delivery models to reduce implementation timelinesDeveloped agile-based delivery model for new solution offerings for consulting servicesCreated professional services proposals for new and add-on businessCollaborate in the RFP process developing implementation strategies and plans to drive new businessManaged executive-level customer relationships and oversee projects for large scale product deployment and implementationsDrive quality measures to exceed industry standards for implementation services -
Director - Support And Consulting ServicesQuest Diagnostics Healthcare It Solutions (Formerly Medplus) Jan 2011 - Apr 2013Secaucus, New Jersey, UsLed all aspects of application and workflow consulting for implementing ChartMaxx products and servicesExpanded consulting and training opportunities to increase product revenueCollaborated with Sales and Account Management to develop custom solutions and services to drive new businessLed the delivery of 24/7 technical support for ChartMaxx Products -
Director Of Technical SupportQuest Diagnostics Healthcare It Solutions (Formerly Medplus) Jan 2004 - Dec 2010Secaucus, New Jersey, UsLed continuous improvement initiatives to reduce and eliminate customer issues without increasing staffing levelsDesigned proactive support model that reduced overall support call volumeCreated new system of support services to enable ChartMaxx to realize operational efficiencies and cost savingsNegotiated and managed support and service contracts
Dale D. Bailey Skills
Dale D. Bailey Education Details
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Eastern Illinois UniversityGeneral -
University Of KentuckyAccounting Coursework
Frequently Asked Questions about Dale D. Bailey
What company does Dale D. Bailey work for?
Dale D. Bailey works for Symplr
What is Dale D. Bailey's role at the current company?
Dale D. Bailey's current role is Professional Services Leader | Strategic Leadership in Healthcare Solutions | Operations & Customer Success Expert.
What is Dale D. Bailey's email address?
Dale D. Bailey's email address is db****@****plr.com
What is Dale D. Bailey's direct phone number?
Dale D. Bailey's direct phone number is +157037*****
What schools did Dale D. Bailey attend?
Dale D. Bailey attended Eastern Illinois University, University Of Kentucky.
What skills is Dale D. Bailey known for?
Dale D. Bailey has skills like Healthcare Information Technology, Project Implementation, Solution Implementation, Business Process, Technical Support, Business Process Improvement, Management, Project Management, Information Technology, Software Implementation, Customer Support, Process Improvement.
Who are Dale D. Bailey's colleagues?
Dale D. Bailey's colleagues are James Lucia, Brandt Young, Mike Trinastich, Britani Jackson, Jaganatha L, Prasanth R, Jeff Swanson.
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