Dale Falardeau Email & Phone Number

Taunton, Ma

Taunton, Ma

• Responsible for the implementation of a new suite of software designed to replace two existing platforms aimed at increasing efficiencies and data accuracy.• Managing proposal and project phase of a network upgrade with a concentration on our Disaster Recovery program, and stabilizing the network, as well as increasing bandwidth into the facility.• Maintain a database of nearly 8,000 freezers throughout the Northeast working with suppliers including Unilever and Wells.• Responsible for bringing the organization into PCI Compliance.• Manage the integration of a Cisco IP based phone system from a retired analog system.• Working with EDI partners in order to exchange data from network to suppliers and customers including Wells (Blue Bunny), Seven-11, Sodexho, Compass and Unilever.• Manage facility and network security including intrusion alerts, physical access to the facility as well as video surveillance.

Taunton, Ma

• Managed the implementation of a monitoring system which allowed us to remotely monitor the health of our machines, as well as sales/production data. I was able to build an entire system for under $20k, replacing a license based system requiring an $80k/year licensing fee.• Provide operational and technical support to our OEM partner for UL, ETL and NSF Certification.for our second generation Micro creamery • Supported suppliers during the development on new equipment and materials for the second generation Micro Creamery. • Directed engineering changes and implementing new designs intended to increase reliability and improve ease of use from an operator and consumer perspective.• Managed the day to day communications with our OEM partner. • Directed engineering team to execute new designs for additional feature sets for the second micro creamery.• Managed vendor relationships to ensure they were able to meet operational deadlines and cost restraints to ensure the program met cost and timing targets. • Directed team of customer service representatives ensuring customer satisfaction across our network.• Managed field service team supporting mechanical and operation concerns in the field and established proactive resolutions to mitigate similar issues moving forward.• Thorough understanding of HACCP systems within our pilot plant, as well as food handling procedures for our operators and equipment in the field.• Responsible for the international deployment of prototype micro creamery’s for Univlever, McDonald’s and General Mills. • Trained staff at Unilever, Research Park Colwoth, UK and McDonalds Innovation center on the day to day care and sanitation of the Micro Creamery platform.

Taunton, Ma

• Managed the deployment of a disruptive technology in the form of a microcreamery that produced a single serving of customized ice cream on demand to consumers in food service environments.• Created technical documentation and training materials for operators directing them in the care and operation of the microcreamery within NSF guidelines.• Developed and managed a team of technical trainers, customer service personnel and service technicians to install, complete initial training and post install service and customer care for machines placed throughout New England.• Interfaced with engineering team to improve reliability and ease of use for the microcreamery.• Created and managed reports of service incidences in the field and addressed them with engineering to ensure a more reliable product through iterative processes.• Created and managed reports utilized by sales, marketing and food science to determine:o Effectiveness of marketing eventso Sales performance based on introduction of new product introductiono Loss of sales due to machine downtimeo Machine performance reliability curves based on mechanical improvements to the machine• Worked with marketing department at MooBella events to draw excitement around our product.

Needham, Ma

• Successfully managed logistics for two separate roll-outs, our pilot of 1,000 radios to 26 school districts, then 10,000 radios to 150 school districts.• Managed logistics for the repair and replace of all of our equipment in the field, which included 10,000 radios, 150 servers, 315 outdoor wireless access points, and countless other materials.• Researched and purchased IT infrastructure for headquarters as well as $1.5M in equipment for our wireless infrastructure installed at the school districts transportation facilities• Responsible for the installation and maintenance of a wireless infrastructure at each of our locations throughout the country including outdoor wireless access points, servers, and other miscellaneous equipment.• Managed deployment of internet connections to 150 school bus transportation centers throughout the US and exceeded all expectations for delivery, while negotiating contracts with national broadband service providers.• Reduced MRC’s for delivery of our programming with ATT, Charter, Time Warner, etc… by 20%.• IT Manager for the corporation, duties included Windows Administration, contracting and overseeing a vendor that completed bi-weekly maintenance, as well as developing our IT infrastructure from twice its original size.• Hired and directed a team of technicians that maintained our radios in the field and also managed contractors in the field that maintained our radios. Increased our team of technicians/contractors from a team of 8 to well over 100 technicians to complete installation of 10,000 units in less than 8 months, well ahead of schedule.• Implemented and managed internal processes, including a radio inventory management system, also worked with software developers to create a management interface which gave us the ability to real-time monitor nearly 10,000 radios on buses located at 150 school districts throughout the country.

Warwick, Ri

• Managed operations for the UPS/SCS PVD facility, including P&L responsibility, maintenance of the facility and managing the operations, and customer service staff.• Generated sales leads for Account managers, bringing in new business to the service center.• Implemented a reweigh program which increased outbound weight by 9%, also increased outbound dimensional weight by instituting a process which ensured drivers captured dimensions at the time of pick-up.• Dangerous Goods Specialist for the Providence service center, responsible for examining dangerous goods shipments to ensure compliance with IATA regulations.• Effectively trained Import/Export personnel with AES implementation. • Completed Workers Compensation paperwork, as well as ensure service center is compliant with OSHA regulations.• Achieved Super User status for our proprietary data entry/shipment tracking software. I was responsible for training service center personnel as well as fielding phone calls from UPS SCS Service Centers throughout the northeast.• Oversee the maintenance of our fleet of leased vehicles and forklifts to ensure vehicle downtime is kept to minimum. Also responsible for addressing on-road issues.• Conduct monthly training for driving staff, as well as training data entry personnel with new applications; develop export personnel to keep up to date with current customer procedures and AES/Customs policies.• Enter payroll for hourly employees, and other human resources activities.• Answer phones and interact with customers including scheduling pick-ups, tracing shipments and issuing rate quotes.