Dale Franks Email & Phone Number

Vista, Ca

Create the product documentation, training programs, and other product-related materials for the company's primary software product, Process Director.Manage the company's Technical Support Request system.Conduct product training for customers.Present the company's monthly customer webinar.Eliminate documentation issues that may negatively impact product sales.Provide user documentation and training materials that meet the highest level of quality for enterprise software products.Transform the production of documentation and training materials from a Cost Center to a Revenue Center for the company.Create professional video presentations for marketing and training.

Camp Pendleton, Ca

Teach various undergraduate business and management courses to university students.

Direct all consulting operationsOversee technical and administrative personnelManage consulting timekeeping and billingManage Quality Control of services rendered by companyStrategic direction of company

Fallbrook, Ca

• Analyzed business and information systems processes to identify areas for improvement.• Collected user requirements through direct collaboration with users and management.• Developed written application specifications from user requirements.• Wrote the User Interface Style Guide and Software Development Coding Standards for programmers to apply to customer projects.• Developed time and cost estimates for project budgeting and timelines.• Designed, developed, and maintained the financial accounting database system and its associated front-end applications for the organization’s primary US Government customer.• Designed and created a number of software applications for both the Microsoft Windows® desktop and web-based intranet environment using C#, VB.NET and ASP.NET.• Designed single-page web applications for SharePoint and mobile devices using client-side Javascript technologies such as JQuery and Angular.• Filmed, edited, and/or produced half-hour video presentations for ESED customers.• Collaborated with the customer’s management and users to develop critical business applications, and ensure customer goals are met or exceeded.• Collaborated with the customer’s management to develop project priorities, develop project budgets, and set completion timelines.• Designed and created the customer’s public web site.• Conducted formal training classes on software applications, to include creating lesson plans, and writing user training manuals.• Conducted long-term maintenance of critical business applications, to include change implementation over time as customer business requirements changed.• Was recognized for outstanding achievement on several occasions.

Served as Microsoft Outlook Specialist, assisting in corporate chageover from AppleMail to Microsoft Exchange; Corporate Y2K Testing Team Member

Directed all programming and networking consulting services.Directed all training instructors.

Mba, Management And Strategy

Bsc, Business Management