N. Frances Moritz, Pmp (She/Her) Email & Phone Number

Vista, CA

As part of our publication project team, in addition to collaborative work on the form and process, I refined the dynamically-generated e-mail templates and Knowledge Views needed for their approval process, and set up a process that collects relevant data after process completion and exports it for another vendor.Our implementation team assists clients in.

Wood Dale, IL

• Conducted analysis with business users to create workflows of current processes.
• Developed electronic forms, workflows, and timelines in Process Director, converting business processes into a standardized, adaptable system.
• Created on-the-fly reports of workflow data using SQL Server.
• Tested new versions of BP Logix’s Process Director Business Process Modeling (BPM) software prior to release on live system.
• Managed and executed conversion of Studio workflows from previous BPM software to Process Director.

Glen Ellyn, IL

• Part-time instructor for Introduction to Computers (CIS 1150, CIS 1110) courses.

• Worked directly with clients at law firms across the country to determine requirements, develop and maintain customized, award-winning websites driven by our Content Management System, Dynapsis™. Created case studies.
• Improved project processes and adapted documentation as systems were enhanced, shortening our standard project life cycle by 15 days.
• Wrote instruction manuals and conducted user training for the Dynapsis™ Content Management System and ListManager E-mail Marketing System.
• Programmed Web pages in ColdFusion and tested website functionality across multiple browsers.
• Wrote posts on a variety of topics for the company blog, including e-mail marketing, social networking websites, and Web technologies.
• Created and tested e-mail signature and newsletter template designs for several clients.

• Completed workflow analysis of retail administration and post-closing departments as well as debit, ATM and Visa operations, developing automation work flows and improvement opportunities.
• Completed workflow analysis of loan servicing department to automate work flows, improve processes.
• Worked with business users to determine, document and test business requirements.
• Used SQL tools for report creation and data mining in Miser Business Intelligence database.
• Supported upgrade, maintenance and deconversion of Internet banking system.
• Standardized processes, trained staff in use of imaging system and designed Intranet site to replace paper forms for loan servicing department.

• Utilized Method/1 Light methodology for full cycle project planning, execution and implementation on multiple projects for human resource and agency distribution departments.
• Managed project distribution of time, resources, workload and budgets.
• Developed and coded web pages, reports and client/server components for internally built human resource and agency distribution applications.
• Conducted user training for Human Resources support staff on Workers’ Compensation and FMLA online applications.
• Improved project processes and created documentation to standardize departmental activities.
• Developed test plans and test conditions using formal Method/1 Light methodology.

Ms, Computer Information Systems

Ba, Political Science

Minors in History and Computer Information Systems Honors Program

Black Belt, 1St Degree (Wtsda), Tang Soo Do

1st Degree Black Belt (Cho Dan) received in 2018.

Political Science

Activities and Societies: Cuckoo's Nest, IOYear abroad program

Diploma