As part of our publication project team, in addition to collaborative work on the form and process, I refined the dynamically-generated e-mail templates and Knowledge Views needed for their approval process, and set up a process that collects relevant data after process completion and exports it for another vendor.Our implementation team assists clients in troubleshooting their processes. Since these are usually processes we haven’t seen before, but frequently have configuration settings that we have encountered, I created a Wiki for the team where we compile shared tips as a reference guide. I joined our internal team developing a client's collaborative research application project, which includes multiple forms, workflows, and Knowledge Views (KVs). The process extends invitations to new and existing users, allowing relevant parties to collaborate, then integrating with another process upon completion.The goal of the Reporting project was to automate several time-consuming KVs for reporting purposes. The final solution exports the results to database tables monthly, which is scheduled on the server.In an effort to standardize the data uploaded for a specific submission type in the client’s system, I added functionality that generates a PDF using a template and specific fields that are entered on the form, replacing the standard file upload option for that submission type. We added Shared Delegation to the client’s system, giving the delegate access to the delegator’s tasks, while leaving them available for the delegators. This allows users to share all of their task list with designated delegates while continuing to work on it. I worked with English, Chinese, and Japanese strings and resource files for the client’s Language Translation project. Strings across the system were changed to use the system variable encoding of the string, which then displays in the user’s selected language; untranslated strings default to English.

• Conducted analysis with business users to create workflows of current processes.• Developed electronic forms, workflows, and timelines in Process Director, converting business processes into a standardized, adaptable system.• Created on-the-fly reports of workflow data using SQL Server.• Tested new versions of BP Logix’s Process Director Business Process Modeling (BPM) software prior to release on live system.• Managed and executed conversion of Studio workflows from previous BPM software to Process Director.

• Part-time instructor for Introduction to Computers (CIS 1150, CIS 1110) courses.

• Worked directly with clients at law firms across the country to determine requirements, develop and maintain customized, award-winning websites driven by our Content Management System, Dynapsis™. Created case studies after each website launch for marketing materials. • Improved project processes and adapted documentation as systems were enhanced, shortening our standard project life cycle by 15 days.• Wrote instruction manuals and conducted user training for the Dynapsis™ Content Management System and ListManager E-mail Marketing System.• Programmed Web pages in ColdFusion and tested website functionality across multiple browsers.• Wrote posts on a variety of topics for the company blog, including e-mail marketing, social networking websites, and Web technologies.• Created and tested e-mail signature and newsletter template designs for several clients.• Created website statistics reports, including search engine optimization recommendations, for various clients.

• Completed workflow analysis of retail administration and post-closing departments as well as debit, ATM and Visa operations, developing automation work flows and improvement opportunities.• Completed workflow analysis of loan servicing department to automate work flows, improve processes.• Worked with business users to determine, document and test business requirements. • Used SQL tools for report creation and data mining in Miser Business Intelligence database. • Supported upgrade, maintenance and deconversion of Internet banking system.• Standardized processes, trained staff in use of imaging system and designed Intranet site to replace paper forms for loan servicing department.

• Utilized Method/1 Light methodology for full cycle project planning, execution and implementation on multiple projects for human resource and agency distribution departments.• Managed project distribution of time, resources, workload and budgets.• Developed and coded web pages, reports and client/server components for internally built human resource and agency distribution applications.• Conducted user training for Human Resources support staff on Workers’ Compensation and FMLA online applications.• Improved project processes and created documentation to standardize departmental activities. • Developed test plans and test conditions using formal Method/1 Light methodology.• Manually tested in SAP, client/server, Web-based, IVR and mainframe environments.• Designed new test plan layouts and rollout processes to adjust methodology for Web-based projects.