Dale Glandfield Email & Phone Number

Richmond Hill, Ontario

Richmond Hill, Ontario, Canada

Richmond Hill, Ontario, Canada

Toronto

Manage, coach and improve QA team across multiple project teams & locations. Standardized test and automation processes for improved workflow coverage, statistical decision making and faster customer issue turnaround.Directed offshore automation team of 5, to maintain and build automation for next generation productsDevelop, document and improve QA & R&D processes across the organizationCompany Lead implementing ISO 13485, for all departments, obtaining ISO certificate for… Show more Manage, coach and improve QA team across multiple project teams & locations. Standardized test and automation processes for improved workflow coverage, statistical decision making and faster customer issue turnaround.Directed offshore automation team of 5, to maintain and build automation for next generation productsDevelop, document and improve QA & R&D processes across the organizationCompany Lead implementing ISO 13485, for all departments, obtaining ISO certificate for NightingaleEstablish QA best practice guide and QA gates ensuring improved quality releasesRedesign the patch process improving customer satisfaction while reducing downtime and risk to cloud environments.Guide QA through Ontario MD Certification 3.0/4.0, resulting in provincial certificationsImplemented standard testing practices for HL7 interface work between Nightingale and external partners, improving consistency and safety, directly resulting in reduced complaints and support calls.Work closely with multiple customers & hospitals through numerous UAT cycles and releases improving relationships, quality and reputationLead for Development, Support and QA team for ISO 13485 Jira AdministratorISO 13485 AuditorNightingale Core Value Award For IntegrityJira Administrator Show less

Manage and coach QA personnel across multiple business verticals (Healthcare, Public Sector and Steel)Develop, Document and Implement QA processes across the organizationWrite & review QA plans for numerous projects across all verticals, resulting in improved testing and workflow coverageQA Consultant - Ontario Air AmbulanceQA Consultant - Integration of Systems @ Brampton Civic Hospital - Canada's Premiere High Tech HospitalQA Consultant - TRAC - Sick Kids Hospital

• Manage 14 QA personnel, responsible for coordinating testing of hardware devices and client/server software projects including Flash, Java, proprietary hardware and J2ME device based applications• Interview and recruit staff and co-ops from University of Waterloo• Perform Project Management for internal product releases. Scheduling deliveries and responsibilities between departments keeping deliveries focused• Implement bug scrubs, revise bug logging procedures and push to get… Show more • Manage 14 QA personnel, responsible for coordinating testing of hardware devices and client/server software projects including Flash, Java, proprietary hardware and J2ME device based applications• Interview and recruit staff and co-ops from University of Waterloo• Perform Project Management for internal product releases. Scheduling deliveries and responsibilities between departments keeping deliveries focused• Implement bug scrubs, revise bug logging procedures and push to get specs to paper allowing QA to operate in a timely manner to improve professionalism, efficiency and reduce stress• Setup and coordinate live outdoor testing and real world scenarios• Develop usability and functional test cases designed to test whole tracking system, so all aspects are tested as a complete functioning system Show less

Managed three QA personnel, including project timelines and bug scrubs, enabling timely software corrections for both clients and project deadlinesRepresented R&D with OEM partners to create quality product releases for specialized and complex hardware configurations in a timely manner, based on OEM requirements resulting in end user and OEM client satisfactionDeveloped, tested and maintained methods for evaluating in-house and potential OEM codec’sDeveloped and executed thousands… Show more Managed three QA personnel, including project timelines and bug scrubs, enabling timely software corrections for both clients and project deadlinesRepresented R&D with OEM partners to create quality product releases for specialized and complex hardware configurations in a timely manner, based on OEM requirements resulting in end user and OEM client satisfactionDeveloped, tested and maintained methods for evaluating in-house and potential OEM codec’sDeveloped and executed thousands of test cases and test plans, based on product specificationsEmployed testing methods including: Acceptance, Black Box, Compatibility, Installation, Regression, Stress, Upgrade and UsabilityBuilt test systems and set up automated testing using the functional spec as a guidelineTested multi language O/S’s including double byte languages Show less

PureData® 1996 – 1998Manager Product Evaluation & Technical Support• Developed and maintained standards by which to evaluate PC components for OEM purchase (peripherals to motherboards) ensuring quality and consistency from product to product• Made final recommendations to product management regarding which products to OEM• Managed lab staff and technical support staff and maintained a team environment• Performed random QA on all incoming OEM… Show more PureData® 1996 – 1998Manager Product Evaluation & Technical Support• Developed and maintained standards by which to evaluate PC components for OEM purchase (peripherals to motherboards) ensuring quality and consistency from product to product• Made final recommendations to product management regarding which products to OEM• Managed lab staff and technical support staff and maintained a team environment• Performed random QA on all incoming OEM products from inventory, monitoring quality of products • Designed and built PureData® line of turnkey business communication server solutions with pre-configured software, including MS Small Business Server®, Lotus Notes®, Winfax Pro® and FaxBack®, providing a wide range of pre-bundled solutions for SOHO to large businesses • Tested product lines with third party software vendors to ensure products maintain a long, stable life in terms of marketplace, product compatibility, and business partnership Show less

• QA/Support on PureData® SatisFAXtion® line of products (200, 400, 428, 500, 1000).• Implemented and upgraded company wide network from Novel to MS including mail servers and internet servers• Problem solving, customer intervention, team decision making