Dale Kingston Email & Phone Number

When I was hired at Rasmussen it was during a fundamental change. They were upgrading their ERP from a ‘Green Screen’ terminal emulation system running a flat file database. They needed to upgrade to an SQL backed ERP. Their current IT person lacked the skills required to pull off the transformation as they had none of the infrastructure in place to do it. Hand built servers running cli barebones xen server virtualization, half the workstations running win2k. Hired in April they had already signed the contract and set the install/port over in October.I quickly put together 2 routes we could take based on what the owner wanted to invest. Throw in a pizza box and virtualize it with enough to just get the SQL up and running and we continue to cobble together the rest of their failing infrastructure. Or complete overhaul and implementation of a nano center. I got lucky and he invested big.As the environment had no means of me measuring what they would need to operate I went the route of scalability. Means I over built a tad but I wanted room incase we needed to go larger. My previous specialty was with EMC VNX products. The great thing about have no infrastructure is vendors love to rope you into ecosystems with great prices 😊 We brought in a UCS Mini and two blades, a VNX2, cisco switches for the core, and a Palo Alto Firewall as all their networking gear was ZyXel… But as they never had any of this gear before it also means they didn’t have proper power, they also wanted a generator installed, and with in the first month I killed the antique AC in the server room. So the plan also included the installation of a 20kw generator, UPS, and cooling with a failsafe cooling setup as well...We continue to grow into a hybrid cloud architecture, invisible to the end user experience. It just magically works.

I am the owner/operator for Kingston Comprehensive Information Technology. We render all IT related services to professional and residential customers.

Round Rock, Texas, Us

• Troubleshoot and support VNX unified system and legacy hardware/software (Celerra & Clariion)• Prepare systems for DART and FLARE code upgrades• Execute code upgrades• Preform maintenance and operational configuration changes. • Handle Service Requests coming to our queues through support referrals, field referrals and direct customer requests • Initiate communication with customers directly.• Proactively handle Field Change Order or Trackable Service Event projects with the customers, starting from explaining the issue to confirming the delivery of the requirements• Perform technical pre-upgrade health checks to verify environment readiness, which is required to perform the upgrade activities• Assist the customer/field to open addition Service Requests for further activities that need to be addressed in the customer environment• Verify that the requests are handled within the agreed SLO• Submit internal Change Control Activity requests to get the activity technically approved and compatibility matrix checked from the Change Control Authority team• Allocate technical resource to perform the activity• Schedule the activity on the RCM Scheduling system to ensure that the activity will be handled as per the agreement with the customer• Follow-up with customers to ensure the delivery of our services as per our commitment • Arrange all the pre-requisites to get the activity done 100% remotely by ensuring the availability of the upgrade packages at the customer environment

Columbus, Indiana, Us

• Troubleshoot and support VNX unified system and legacy hardware/software (Celerra & Clariion)• Prepare systems for DART and FLARE code upgrades• Execute code upgrades• Preform maintenance and operational configuration changes. • Handle Service Requests coming to our queues through support referrals, field referrals and direct customer requests • Initiate communication with customers directly.• Proactively handle Field Change Order or Trackable Service Event projects with the customers, starting from explaining the issue to confirming the delivery of the requirements• Perform technical pre-upgrade health checks to verify environment readiness, which is required to perform the upgrade activities• Assist the customer/field to open addition Service Requests for further activities that need to be addressed in the customer environment• Verify that the requests are handled within the agreed SLO• Submit internal Change Control Activity requests to get the activity technically approved and compatibility matrix checked from the Change Control Authority team• Allocate technical resource to perform the activity• Schedule the activity on the RCM Scheduling system to ensure that the activity will be handled as per the agreement with the customer• Follow-up with customers to ensure the delivery of our services as per our commitment • Arrange all the pre-requisites to get the activity done 100% remotely by ensuring the availability of the upgrade packages at the customer environment

Salt Lake City, Ut, Us

• Provide onsite and remote Helpdesk support for all end users in all satellite locations.• Imaging and deploying new or repaired systems using Windows 7, Windows XP, Office 2003 – 2010, LANDESK• Asset inventory control using RedBeam• Projects:o Webfilter: Designed a content filtering system to ensure safe browsing for children in state custody. Using multiple approaches, in-line content filtering with Ubuntu 12 lts as a proxy/squid server. Integrated a custom landing page that could track requests to unblock sites using PHP/MySQL/Apache, as well as integrated in OpenDNS to compliment content filtering.o Kios: Researched/Designed/Configured an advertising kios that would deploy content using the Open Source Project Xibo. Using Ubuntu 12 for server backend, windows XP for client-side. Also wrote a custom integration of Google Calendar API to make a daily agenda that could be displayed.o Alarm Lock: Upgraded our stand alone manually configured door locks to their wireless models. Including designing the wireless network to handle communication with all locks. In addition created a reporting system using PHP & MySQL that would import in lock logs, and allow for custom reports to track movement of users through doors.

Brought on as an EMR and Development Specialist I was the lead on many projects. My chief focus was on support and development of the NextGen EMR system. This included from managing application hot fixes, environment compatibility and Knowledge Base development. In addition to this I provided all levels of IT Services from:• Provide onsite and remote Helpdesk support for all end users in all satellite locations.• Imaging and deploying new or repaired systems using Windows 7, Windows XP, Office 2007.• Responsible for maintaining MSSQL Server, Windows DCs, Rsync Backups, NextGen EMR system, VMWare ESXi & Citrix Presentation Server for VDI environment.• Projects:o Rsync: Modified Fedora 14 Rsync into a backup server that would pull incremental, differential and full backup of various servers. Used a combination of PHP and BASH shell scripts for backup tasks. This solution gave both an internal to raid protect storage and drop a copy to a removal hard drive for offsite DR needs. Wrote a custom PHP/Ajax UI for management/configuration of backup tasks.o Syslog Server: Previous to me all servers were manually looked at daily for logs/errors. Implemented a syslog environment on all Windows and Linux servers to make a single point of log retention and custom reports to monitor health of the system. Used Ubuntu 12 for the server backend for NG Syslog.o Kios: Researched/Designed/Configured an advertising kios that would deploy content using the Open Source Project Xibo. Using Ubuntu 12 for server backend, windows XP for client-side. Also wrote a custom integration of Youtube API to make a custom video Playlist. Wrote a simple PHP/MySQL UI to allow playlist configuration.

Kamas, Ut, Us

Provide technical support at a call center for multiple venders' which use internet based software and hardware particular to their business.

South Jordan, Ut, Us

Instructing martial arts for all ages. Provides office support andsigning up new clients

Salt Lake City, Utah, Us

Answered incoming emergency and non-emergency calls. Accurately interrogated and prioritized all incoming calls. Functioned as a central communications hub for any public safety event within SLC including coordinating multiple agency responses.

Contracted for short term to upgrade and improve their dispatch center. Created a database program to manage their employee operations.

Us

Managed multiple staff. Performed open and closing operations.

B.A., Philosophy, Religion

A.A., Humanities

Linux Fundamentals