Dale F. Lippert Sr., Rn, Bs, Ms Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Successfully led the Patient Support Program strategy, design, and development for 3 CAR Ts (2 DLBCL, and 1 MM).• Launched and managed best-in-class CAR T Patient Support Program (Customer OSAT: 95%)• Led the design and development of the Case Manager model for Certified Centers including territory/regional alignment, relationships, and script development and management.• Developed protocols for Case Management and Field Teams for working with sites around treatment logistics, order monitoring, escalations, etc. • Provided management and oversight: Access Programs (Benefit Investigations, Free Goods, and Co-pay) and Patient Support Programs (meal support and travel & lodging). • Provided daily guidance to Patient Support Navigators (Case Managers) and Reimbursement Specialist by conducting patient rounding virtually to ensure processes are being followed and guidance being provided.• Responsible for contracting, business rule development, program policies, and system/data integration.• Responsible for ensuring program scalability and efficiency through Standard Operating Procedures, quality controls, call monitoring, process improvement, data analytics, compliance initiatives, and budget management.• Led the recruitment, hiring and onboarding of high performing team: Director CAR T Program Management, Senior Manager, Quality Analyst, Patient Support Navigators and Reimbursement Specialist.• Led business reviews, status meetings, and program trainings.

Frisco, Tx

I provided oversight for the business operations, sales/marketing, information technology, quality, finance, project management, and human capital as well as the clinical requirements. I launched and sustained financially and productively 6 new programs in addition to the 22 in place. I enforced nursing practice guidelines; oversaw call center clinical support, reviewed and revised policies and procedures to ensure they were clear and consistent. I conceived means to develop new business and provided subject matter expertise to proposals. I contributed to the Clinical Quality Committee Business Unit, overseeing improvement projects and quality standards. I co-led team in the application and successful completion of Utilization Review Accreditation Commission (URAC) reaccreditation.

Frisco, Tx

I oversaw the nursing staff, the call center operations and financial planning for clinical based programs. Mentored and coached prospective leaders to establish viable sustainability plan. I worked closely with human resources in determining qualifications, job description and performance expectations, interviewing, and training. I developed a clinical career path program and communication plan for clinical services among other initiatives for staff development and training. I created and delivered a Financial Acumen training cover profit and loss, budgeting, forecasting, and resource planning.

Greater San Diego Area

My ability as a project manager has deep roots that grew from previous positions but matured into a comprehensive understanding of revenue cycle management, customer relations, software/hardware implementation, system integration, team leadership and development, stakeholder engagement, and customer satisfaction branches needed to lead a thriving enterprise.

Greater San Diego Area

Oversaw multiple territories through the West region, training and managing operations and sales teams.Increased sales and operational growth and achieved performance goals each year of tenure.Improved employee training, customer relations, account management, and operation processes.

Greater San Diego Area

Identified nursing and pharmacy practice and workflow issues within the hospital and provided recommendations for automated system solutions.Completed clinical assessments, pharmacy and nursing workflow assessments, and formulary reviews.

Oklahoma City, Oklahoma Area

Managed six medical surgical nursing areas comprised of a surgical unit, oncology unit, orthopedic unit, skilled nursing unit, special procedures team, and enterostromal team.Co-chaired the Pharmacy Therapeutics Committee and evaluated/provided recommendations on solution to develop and implement strategies to manage the medication used in the formulary system.Co-led the implementation of medication automation at the hospital.Developed daily and long-term plans for patient care in order to promote and restore patient health.Worked to create a safe hospital environment and provided expertise in nursing and pain management.Delivered proficient leadership in medical teamwork, medication administration, and adult health.

Oklahoma City, Oklahoma Area

Managed, coached, and evaluated the work performance of nursing and support staff for a 40-bed post critical care unit and a 6-bed intermediate care unit of the hospital.Conducted a needs analysis and prepared a business plan with the potential opportunity of starting a new service: Intermediate Care; presented the case and gained financial support to open a six-bed care unit that was eventually expended to a 12-bed unit in collaboration with new construction.Collaborated with other patient care departments to ensure accurate and exceptional patient care.Provided resource management, staff leadership, and planning/delivery for special projects.*Career Notes: Prior roles at INTEGRIS Baptist Medical Center include Case Manager, Charge Nurse, and Staff Nurse.

Fort Sill, Oklahoma

Master Of Science Degree, Management; Msm

Activities and Societies: Delta Mu Delta, National Honor Society in Business Administration

Bachelor Of Science (Bs), Human Resources Management And Services

Activities and Societies: Delta Mu Delta - National Honor Society in Business Administration

Adn, Registered Nurse, Rn