Dale Messam Email & Phone Number

• System Administration - Learning, understanding, and utilizing the system functionality to administratively support the clientele as necessary.• Problem Diagnosis - Investigating issues as they are discovered, replicating the issue, and reducing the scope of the problem before reporting to the appropriate team.• Problem Analysis - Understanding user issues as they occur and offering temporary or alternative solutions based on the user's specific needs.• Ticket System - Coordinated with support team to promptly respond to large volumes of tickets.• Customer Service - Communicate professionally as a representative of the company to convert client frustration into confidence.

Ashburn, Virginia, United States

• Acquisition - contacted equipment distributors and purchased company equipment. • Provisioning - removed bloatware, installed and configured helpdesk administrated security software, and tailored devices for end user role. • Distribution - secured, stored, and delivered equipment to office/user workstations and assisted with setup and configurations.

Ashburn, Virginia, United States

• G-suite Administrator - configured suite to the specifications of the company, managed user licensing and negotiated pricing, oversaw company-wide email blacklisting/whitelisting and suspicious email investigation/tickets. • Migration Manager - lead project management effort, migrated company email data to google apps business suite.

Ashburn, Virginia, United States

• Provisioning - used data center provisioning room to install and configure server software before mounting on the server rack. • Performance Monitoring – conducted regular scheduled checks targeting potential hardware failures, network irregularities, and updated queues requiring scheduled restarts. • Component Replacement - replaced faulty server fans, and completed practical training replacing faulty redundant hard drives.

Ashburn, Virginia, United States

• Helpdesk Administrator - developed ticket management procedures, configured ticket trafficking system, delegated tickets to the appropriate technician(s) resulting in an increased productivity for development team. • Helpdesk Technician – Routinely exceeded call-handling goals, diagnosed and resolved end-user issue tickets regarding general computer hardware/software problems.

Ashburn, Virginia, United States

• Document & Optimize Best Practices - developed peer review process, guidelines, and best practice protocol documents for IT department.

45980 Regal Plaza, Sterling, Va

Usher - clean theaters, isles and the lobby. Tear tickets and handle customer complaints appropriately. Check movie showings for visual/audio quality and theater etiquette.Concessions - Handle transactions with customers purchasing various edibles. Pre-cook foods in accordance with crowd patterns. Maintain a sanitary environment to handle the food in.

Bachelor'S Degree, Information Technology

Education record