Dale Rice Email & Phone Number

Denver, Colorado, United States

Madison, Wisconsin, United States

❇ SUCCESS STORY: EMPLOYED PROFITABLE CUSTOMER RETENTION STRATEGIESSCENARIO: During my first visit to a current customer, I discovered that they were going to buy from a competitor that same day.✶ Convince the customer to stop the purchase order (PO) and consider our solutions.✶ Explained the differences between our products and the competitor’s.RESULT:✶ The customer had a budget of $5K, yet spent $10K during the first purchase. Two months later, they bought an additional $230K of products from us.❇ SUCCESS STORY: IMPLEMENTED SHARED SUCCESS PLANSSCENARIO: A customer was going to leave for a competitor because our support team was not performing to their expectations.✶ After a challenging phone call, I was able to meet with the customer and discover what the actual issues were. ✶ Set up an action plan to retain them as a customer.✶ Personally followed up with this account daily at first, and then weekly. RESULT:✶ Saved $250K in yearly subscription revenue.❇ OTHER ACCOMPLISHMENTS AND QUALIFICATIONS✶ Managed and grew $5M+ in annual revenue by educating customers on new and current offerings, uncovering new sales opportunities, maintaining current levels of software usage, and finding new case studies and marketing opportunities. ✶ Document critical customer information, organizational goals, company structure, products, and services to improve relationships, manage escalations, and drive retention through growth strategies.✶ Advise mechanical and electrical engineering teams, providing vision and direction to streamline processes, while presenting customer solutions. ✶ Resolve customer complaints on-site and manage future expectations during meetings to retain customers.

Greater Chicago Area

✭ ✭ ✭ PROMOTED ✭ ✭ ✭❇ SUCCESS STORY: EMPOWERED LOW-PERFORMING ASSOCIATESSCENARIO: My boss was going to eliminate two Junior Applications Engineers (AE) who were performing below expectations.✶ Mentored and coached both Junior AEs.RESULT:✶ Within six months, the Junior AEs ranked in the Top 5 of 20 engineers, based on key performance indicators (KPIs) that measured their growth.✶ My boss was so impressed with the turnaround and promoted me after just one year of employment.❇ SUCCESS STORY: COLLABORATED TO INTEGRATE A THRIVING CUSTOMER RETENTION PROGRAMSCENARIO: Major account customer retention improvements were needed.✶ Created a plan that rewarded customer loyalty from our largest accounts, including providing gift cards for our services such as training, consulting, and 3D printed parts.✶ Collaborated with the executive management team and leaders in other departments to identify other incentives and the procedures for rewarding loyalty.✶ Successfully pitched the idea to the President of the company.❇ OTHER ACCOMPLISHMENTS AND QUALIFICATIONS✶ Mentored, coached, and inspired team members.✶ Managed two employees. ✶ Established the large and medium account customer satisfaction program. ✶ Traveled extensively throughout my four-state territory. ✶ Assisted with the sales process and drove sales. ✶ Helped retain our most demanding and largest customers. ✶ Encouraged creative thinkers on the team.✶ Performed hundreds of technical product demonstrations with an 85% attach rate. ✶ Demonstrated flexibility and confidence in the ever-changing, fast-paced work environment.

Oakbrook Terrace Il

❇ SUCCESS STORY: DESIGNED VALUE-BASED PROGRAMSSCENARIO: Our training department was steadily declining in profitability due to customers only attending basic classes and not attending more advanced courses.✶ After years of being an Applications Engineer (AE), I understood what the customers needed. ✶ Applied my analytical skills to create a program called The Productivity Assessment. ✶ Created customized exams that Engineers completed to determine how proficient they were with the software. ✶ Designed customized classes to fill in the gaps.RESULT: ✶ The Productivity Assessment Program increased the company's training profits by 15% in the first year and 20% in the second year. ✶ The program was utilized in the pre-hiring process to confirm that the prospect possessed the required skills for the position.❇ OTHER ACCOMPLISHMENTS AND QUALIFICATIONS✶ Promoted the sale of company products and services.✶ Trained customer employees to use 3D CAD software.✶ Served as the liaison between the customer and company on engineering matters related to product application, sales, installation, and services.