Dalene Phillips Email & Phone Number

Regina, Saskatchewan, Canada

Regina

I provide coordination and leadership for Client Real Property Projects. I work collaboratively with SSC executive and Service Delivery Teams as the point of contact for coordination and communications from Shared Services Canada (SSC) to the client. I work closely with management, third party contractors and subject matter experts to ensure the on-time delivery of projects.Highlights include:• Coordinate, complete and provide detailed documentation • Initiate conversation… Show more I provide coordination and leadership for Client Real Property Projects. I work collaboratively with SSC executive and Service Delivery Teams as the point of contact for coordination and communications from Shared Services Canada (SSC) to the client. I work closely with management, third party contractors and subject matter experts to ensure the on-time delivery of projects.Highlights include:• Coordinate, complete and provide detailed documentation • Initiate conversation regarding required technologies, design, installation, etc• Conduct and chair meetings with technical chiefs and leads, management, professional partners and consultants to review IM/IT requirements• Ensure adequate resources are available to meet project deadlines• Confirm funding commitments and deliver results by maximizing resources and time• Develop and maintain the overall communication details between all partners Show less

Northern Western Region

I provide effective and efficient delivery of the IT services offered to SSC clients. I work one-on-one with clients to ensure delivery of projects and services including service level management, availability management, capacity and demand management, continuity management, and financial management. I am accountable for the delivery of key partner projects as well as supporting the transformation projects. In addition, I work collaboratively with the various Account Management teams and… Show more I provide effective and efficient delivery of the IT services offered to SSC clients. I work one-on-one with clients to ensure delivery of projects and services including service level management, availability management, capacity and demand management, continuity management, and financial management. I am accountable for the delivery of key partner projects as well as supporting the transformation projects. In addition, I work collaboratively with the various Account Management teams and Service Line Subject Matter Expert Teams to ensure effective dependable service delivery to all clients.Highlights include:• Coordinate, complete and provide detailed documentation • Initiate conversation regarding required technologies, design, installation, etc• Conduct and chair meetings with technical chiefs and leads, management, professional partners and consultants to review IM/IT requirements• Ensure adequate resources are available to meet project deadlines• Provide recommendations to senior management on operational or strategic matters• Establish and foster effective working relationships to improve service delivery• Create conversation and negotiate with clients to foster decisions and/or agreements• Confirm funding commitments and deliver results by maximizing resources and time• Develop and maintain the overall communication details between all partners Show less

I helped mature my team of five technicians by developing and implementing processes, guidelines and escalation paths. With the high visibility of the development of Technical Solutions for the Science Portfolio (SciP), I work cooperatively and collaboratively with SSC management, portfolio partners and subject matter experts (SMEs) to ensure alignment with SSC Data Centre End-State. Highlights include:• Collect business requirements, evaluate options, prepare communications… Show more I helped mature my team of five technicians by developing and implementing processes, guidelines and escalation paths. With the high visibility of the development of Technical Solutions for the Science Portfolio (SciP), I work cooperatively and collaboratively with SSC management, portfolio partners and subject matter experts (SMEs) to ensure alignment with SSC Data Centre End-State. Highlights include:• Collect business requirements, evaluate options, prepare communications, coordinate and chair meetings with corresponding expert teams; translate business requirements into IM/IT specifications; and present the findings/decisions to the overall project and senior management • Liaise with other Business in-take groups and activities; coordinate and collaborate between lines of operation and Manager/Partner issues; define technical requirements from Business Cases; and work with Client Relationship Manager (CRM) for Business In-take • Design solution and capacity with input from operations; manage evolving IM/IT demands for infrastructure services required by Partner Departments; develop integrated processes, toolsets and communications tools to support the development of a Technical Solution; analyze business and technical requirements; liaise with functional managers and SMEs to coordinate discussion around technical options and feasibility; introduction of a process management tool to support Business In-take and project administration; change management; and project reporting• Supervise, plan, manage, and evaluate the work of technical staff, students, and/or consultants (ex: overtime requests, leave requests, performance reviews (EPAR), etc); and establish contracts for consultant resources as required for projects Show less

I provided Site Management of the IT service desk and ensured the proper functioning of all IT functions (Network, Data Center, computer hardware, software, applications and systems development integration, support and security); Data Centre management including the overall management of services, overall availability and ongoing maintenance of data centre infrastructure (AC unit, UPS, LAN, WAN, Power, etc). She led the Regina Data Centre Upgrade Project Team that received a Departmental Award… Show more I provided Site Management of the IT service desk and ensured the proper functioning of all IT functions (Network, Data Center, computer hardware, software, applications and systems development integration, support and security); Data Centre management including the overall management of services, overall availability and ongoing maintenance of data centre infrastructure (AC unit, UPS, LAN, WAN, Power, etc). She led the Regina Data Centre Upgrade Project Team that received a Departmental Award of Excellence.Highlights include:• Coordinate the implementation of the Microsoft Exchange Server environment (Exchange, storage, BES) for the western region• Supervise, plan, manage and evaluate the work of technical staff, students, and/or consultants (ex: overtime requests, leave requests, performance reviews (EPAR), etc); and establish contracts for consultant resources as required for projects• Plan, coordinate, and control specialized IT services to clients on behalf of AAFC• Conduct research feasibility studies of new technologies through direct liaison with industry, developing prototypes and initiating and managing pilot projects to test the effectiveness of new technology in meeting client and AAFC requirements• Foster and maintain client relations by providing consultative and advisory services to management, colleagues and clients including scientific/research employees• Monitor and evaluate the services provided to ensure that service objectives are being met• Manage and monitor financial, human, and administrative resources and ensure that departmental policies, processes and procedures are followed• Approve the procurement of local IT materials via authorized signing authority (SSR)• Provide expertise to departmental working groups• Participate on departmental working teams or committees engaged in recommending solutions, options, and alternatives to improve IT services• Lead/manage IT projects from inception to implementation Show less