• Top of territory (North Wales, West England & Birmingham, 130+ branches) for exchanged income £266,000 in 2019

• Winner of South Midlands Negotiator League Q2’17, Q4’17 & Q2’18, Q3’18, Q4’18; Q2’19 runner up Q1’17, Q3’17, Q1’18 & Q1’19• Cross-selling mortgage, conveyancing and surveying services to create additional branch income• Proactively searching for prospective purchasers• Appraising and valuing properties encouraging vendors to put their property on the market• Conducting viewings, closing for and negotiating offers between both parties• Progressing sales from start to… Show more • Winner of South Midlands Negotiator League Q2’17, Q4’17 & Q2’18, Q3’18, Q4’18; Q2’19 runner up Q1’17, Q3’17, Q1’18 & Q1’19• Cross-selling mortgage, conveyancing and surveying services to create additional branch income• Proactively searching for prospective purchasers• Appraising and valuing properties encouraging vendors to put their property on the market• Conducting viewings, closing for and negotiating offers between both parties• Progressing sales from start to finish, liaising with purchasers, vendors, solicitors and other third parties to ensure sales are completed in as timely manner as possible, dealing with any problems that may arise• Remaining informed with trends in the local property market• Handling leads and enquiries online, over the phone and face-to-face• Keeping in regular contact with registered applicants and vendors, updating them with the current market conditions• Using data and statistics to report to vendors how best to market their property• Organising the publication and distribution of canvassing material to entice potential new clients to put their property on the market• Maintaining and contacting database of business contacts• Managing workload, prioritising tasks and duties throughout day• Arranging conference calls with all Negotiators in region giving advice to improve conversion of conveyancing services Show less

• Supervised two hostels with a combined capacity of over 150 guests.• Greeted, welcomed and assigned rooms to hostel guests.• Used hostel software system to compute bills, collect payments and make changes for guests ensuring that personal and payment information on guest’s accounts was accurate and complete.• Resolved service-related problems in a timely and efficient manner.• Updated team members and guests about changes in hostel products, services, pricing and… Show more • Supervised two hostels with a combined capacity of over 150 guests.• Greeted, welcomed and assigned rooms to hostel guests.• Used hostel software system to compute bills, collect payments and make changes for guests ensuring that personal and payment information on guest’s accounts was accurate and complete.• Resolved service-related problems in a timely and efficient manner.• Updated team members and guests about changes in hostel products, services, pricing and policies.• Made and confirmed reservations via phone, face to face and online.• Worked and communicated closely with management and colleagues on a daily basis. • Coordinated and placed guests in to work at surrounding regional jobs depending on their monetary and visa requirements as well as organising and providing transport to their place of employment• Assisted guests with visa queries and other documents needed to guests new to Australia. • On call 24 hours a day 7 days a week, assisting in any emergencies. Show less

• Contacting a variety of cold and warm leads inducing potential customers to purchase Funeral Insurance. • Made between 150-200 calls in one day.• Deliver an excellent level of customer service in a professional and courteous manner to encourage sales.• Adhere to strict industry guidelines and laws. • Provide advice, information and assistance to customers ensuring they received coverage that is both affordable and beneficial to them.• Required to achieve personal targets… Show more • Contacting a variety of cold and warm leads inducing potential customers to purchase Funeral Insurance. • Made between 150-200 calls in one day.• Deliver an excellent level of customer service in a professional and courteous manner to encourage sales.• Adhere to strict industry guidelines and laws. • Provide advice, information and assistance to customers ensuring they received coverage that is both affordable and beneficial to them.• Required to achieve personal targets of four policy sign ups per day to achieve commission. • Up sell policies to an appropriate level for the customer. Show less

• Working at car manufacturer Land Rover, took up role as extra income whilst at University.• Operated crane to remove and insert industrial batteries in to forklift trucks.• Charged, maintained and delivered car batteries to manufacturing line under strict timeline. • Communicate with colleagues and other contractors to ensure the logistics of parts was efficient as possible.

• Five month internship as a part of my degree to work in Tourism industry.• Handling reservations, cancellations and other information from agents and suppliers by phone, email and face to face.• Ensure the needs of all guests were catered to in 76 room all inclusive hotel. • Check in and out guests, providing a professional and joyful service using and developing strong interpersonal and communicational techniques I had studied.• Dealing with numerous issues at a time whilst… Show more • Five month internship as a part of my degree to work in Tourism industry.• Handling reservations, cancellations and other information from agents and suppliers by phone, email and face to face.• Ensure the needs of all guests were catered to in 76 room all inclusive hotel. • Check in and out guests, providing a professional and joyful service using and developing strong interpersonal and communicational techniques I had studied.• Dealing with numerous issues at a time whilst remaining calm, courteous and polite.• Handling keys, preparing and taking payments.• Using strong communication and listening skills to handle any complaints and ensure disputes and emergencies were dealt with to the best of my ability.• Use hotel system to confirm all guests’ details and paperwork are correct.• Sell excursion to guests which would provide commission for myself and the hotel. Show less