Sr. Consultant - User Experience Lead
Marriott International Headquarters, Bethesda, Md
Successfully led the on-site NavigationArts cross functional team of 7-10 people at Marriott Headquarters with mentorship, coaching, and fostering individual needs by collaborating with technology, product, and business teams exceeding Marriott's digital product KPIs from 2009 through 2013; 350M YOY revenue increase following 2009 re-launch>Drove end-to-end product design by delivering concepts, user flows, interaction models, wireframes, technical specifications, and prototypes for the entire Marriott.com journey>Conducted user research, collaborative storytelling, and validated learning methodologies to design towards meaningful success metrics>Gained organizational consensus through stakeholder interviews and executive presentations >Advised in strategic innovation of a scalable design system for building cross platform experiences