Dalia Lopez Email & Phone Number

Santa Clara, California

-A/P-Billing-Provide Estimates-Create Plans-Office Duties-A little bit of everything..

● Developed new, user-friendly technical dashboard for existing Call Library, reducing user’s search time by ~2 hours per use● Worked with highly sensitive user data, scrubbing ~5 calls a day, to secure private information and abide by legal requirements leading to 0 leaks of customer information● Coordinated and facilitated calibration meetings with ~20 people once a week with global team, 2 teams in Manila and 1 team in India, over Google Hangouts to reach an agreement between 2 teams on quality standards for customer support● Coordinated end of year recognition event for ~35 gCon training facilitators with high qualitative feedback scores

San Jose, Ca

Year up is a selective, one-year intensive Tier 1 I.T. and Project Coordination training program.● Project Coordination: Refined verbal and written communication techniques for corporateenvironment, learned methodologies and project planning skills● Technology and Troubleshooting Essentials & Lab: Learned troubleshooting hardware andsoftware skills while diagnosing tickets and supplying end user technical supportYear Up Awards:● Received Perfect Attendance Award for Module 1 & 2 ● Top Performer in Web

San Jose, California

• Provided customer service to ~70 customers a day and effectively communicated with ~20 fellow colleagues to map out customer service strategies, leading to an increase in customer satisfaction of 30%• Prepared and submitted ~30 customer invoices per day; coded and posted ~30 payments• Prepared and coordinated deposit activities• Monitored customer accounts for non-payment and delayed payment• Maintained vendor files• Liaised with other departments/customers/vendors

San Jose, California

● Collaborated alongside Parts Department’s Director to input daily sales and transaction data into Excel● Assisted Director in ordering and tracking all parts requested by customers resulting in zero order errors● Provided customer service to ~50 customers a day resulting in 2 promotions and 90% customer satisfaction● Co-designed sales displays alongside retail manager resulting in sales uplift of 10+%

● Managed a team of ~8 people during night shift and assisted manager with closing cash registers, paperwork, closing store 5 days a week which led to 3 store awards and 2 promotions within 1 year● Assisted Executive Manager in interviewing potential job candidates twice a week, resulting in 7 hires● Cared for ~100 customers a day to make sure their concerns or questions were answered and delivered customer service that resulted in a 5% Yo/Y increase in sales. Also acknowledged for achieving 90% customer service accuracy during mystery auditor