Remote monitoring of deployed fleet of unitsRemote monitoring of units in final customer testingWork with India remote monitoring team for shift to shift operationsRespond to system alarms to perform initial system actionsSafely control customer units while optimizing performanceSupport Field Service Engineer during troubleshooting effortsAnalyze and identify root cause of system inefficiencies or failureAssist in driving corrective action for system issuesMonitor customer fleet gas compositionWorks closely with customers, technical support and engineering to resolve problems requiring escalationMonitor and troubleshoot system installations at customer sites.Respond to system alarms and complete system actions.Analyze and identify cause of system issues, supporting Field Service Technicians remotely with system troubleshooting efforts.Maintaining logs of events.Fuel cell operations.

POS manage, daily web inventory analysis, key performance indicators reports, key holder, store opening and closing, markdowns process, solve customer service-related issues, provide excellent on-line and in- store customer service, staff schedules based on a budget and to implement commission and sales plans to sales associate.

Analyze inbound calls from customers that require tech support and internet connections issues, making sure the agents and supervisors correctly follow the support and customer service guidelines with a great attitude. Configure internet connections trough fiber optics and DSL routers and wireless signal repeaters as well as internet speed functions

Provide tech support and training to customers in payroll and electronic invoicing systems made by Biocom systems engineers as well as setting customers computers with the program needed. Take inbound calls from prospect customers to schedule a demo of the systems of interest.