Dalia Maher Email and Phone Number

*Scheduling meetings with clients to discuss their financial needs and goals.*Collecting pertinent client information to provide investment options that align with clients' financial situations.*Monitoring market conditions to determine how various changes may impact taxes and client investments. *Advising clients on how to apply for mortgages and loans.*Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals.*Cold-calling potential clients to inform them of the various financial products and services on offer. *Suggesting viable solutions to improve clients' financial statuses. *Developing in-depth knowledge of our financial products to advise clients accordingly.

*Handling Deactivation and Conversion to Prepaid received from multiple channels Handling trouble tickets *Exchanges information to deliver tasks to ensure all customers are contacted and reached for retention (for the ledgers in a specific segment) in line with Etisalat standards and supports colleagues in preparing *data and reporting regarding Retention percentage challenges; Performs other job-related duties or tasks *defined by the supervisor or resulting from assigned agendas  Execution of different strategies to *prevent customer churn will help decrease costs, increase profitability  Work closely with commercial to *Customize retention offers matching customers value to avoid churn  Develop and manage ideas to improve customer loyalty and lifetime value.

* Delivered superior client services, fostering strong rapport, retention and satisfaction* Responded to customer needs through competent customer service and prompt problem-solving * Educated customers on promotions to enhance sales* Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information* Providing Platinum, Premium RED HV customers with a superior quality of service through a proactive, customized, personalized relationship mainly via phone contact in order to exceed their expectations and to assure their satisfaction* Support VE Elite customers quickly, efficiently* Simply and consistently by exceeding CX and efficiency KPIs * Follow up all customers related issues and provide timely feedback to Vodafone Egypt Customers* Own and manage the customer complaint within the SLA to retain them in an efficient and timely manner* Dealing with smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner* Ability to handle roamers customer smoothly to manage customer experience and avoiding revenue loss due to wrong info or troubleshooting.

* Provided solutions to operations issues for users of NBE, working closely via phone, email, live chat with end users * Delivered superior client service, fostering strong rapport, retention and satisfaction* Answered support calls within 20 seconds to minimize delays and subsequent abandoned calls* Responded to customer needs through competent customer service and prompt problem-solving * Educated customers on promotions to enhance sales.