Dalia Aguilar Email & Phone Number

Canada

Understand and analyze different invoice Verification Methods
Identify different Factoring Products and how to manage each
Recognize Red Flags/Early Warning Signs of distress in the Client Relationship
Understand Legal Supporting Documentation (Purchase & Sale Agreements, Various supporting legal documents)
Know proper Notice of Assignment
Process Funding Requests
Apply payments, repayments or chargebacks if needed
Analyze and upload accurate bank transactions

Zone 13, Guatemala City, Guatemala

Expertise: I have a positive impact with colleagues helping them to analyze and resolve complex accounts that need a different and persuasive approach. I also provide support to resolve complex misapplications, escalate accounts within customer's side and internally in order to resolve high dollar amounts with past due balances over 60+ 90+ 180+ & 360+ days old by setting conference calls with all parties involved such as sales, AP Contacts, CFO, Managers and company owners.Continuous improvement projects: Standardize notes in web collect to ensure all required steps were taken and to give proper visibility to collectors, team leads and managers in order to continue with strategy and avoid overworkTrainings: Skip tracing, IMS, & Competency ModelMain goal is to create an open, friendly and communicative environment, I am strong believer that communication is imperative in teamwork, to ensure colleagues are feeling comfortable in their work environment therefore they will reach targets established by managers, clients and comply with KPI measurements

Guatemala, Guatemala

Met and exceeded targeted goals and quality standards.Order processing over the phone for sales agents from AT&T and verify new orders and services are successfully submitted in the system.Make sure to follow the processes of the company to protect customers sensitive data such as: Physical address, Social security numbers, date of birth and credit card information

Cancún, Quintana Roo, México

Oversees daily operations necessary to make the salon profitable, safe and efficient. Managing employees, payroll, writing work schedules, and ordering and keeping inventory of salon supplies or retail products in a daily basis

Guatemala

• Met and exceeded targeted goals and quality standards.• Completed company leadership training program.• Maintained friendly and professional interactions with supervisors and co-workers.• Built strong relationships and provided high value-adding services.• Achieved several months as “Top Performer of the Month” earning the title as “Top Performer of the Year 2014”.• Communicated regularly through e-mails with territory, regional and strategic managers for daily support.• Worked closely with our sales agents (over 40+) to maintained organized their customers leads on a daily basis so we can avoid overdues and improve our department score card

Guatemala

• Saleso Negotiated prices, terms of sales and service agreements.o Developed and implemented campaigns for email, online advertising, search engines and direct mail.• Customer serviceo Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Guatemala

• Saleso Quoted prices, credit terms and other bid specifications.o Coordinated art and graphics creation for merchandising.• Customer serviceo Identified prospective customers by using social media, business directories and following leads from existing clients.• Promotero Coordinated news releases, media responses, press kits and made presentations to media representatives.o Mail newsletters, promotional material, and other information, including booking musicians.

Guatemala

• Saleso Quoted prices, credit terms and other bid specifications.o Coordinated art and graphics creation for merchandising.• Customer serviceo Identified prospective customers by using social media, business directories and following leads from existing clients.• Promotero Coordinated news releases, media responses, press kits and made presentations to media representatives.o Mail newsletters, promotional material, and other information, including booking musicians.