Dalia Lopez Email & Phone Number

Dalia has more than 14 years experience in the IT & Business consulting, re-engineer, process and procedures design, implementation and training. During all the projects she has been closely involved with design, implementation and certification courses of ITIL and ITPM framework, working also as a Project Management with Management of Change (MoC) taking COBIT and SIXSIGMA methodologies as a base in almost all the projects.Basically, she has participated as a project leader, trainer and Business/IT consultant: developing strategic goals & objectives and strategic planning, helping to create the mission, vision and key business concepts, strategic communication, action plans & quality plans focused on results, working with KPIs and CSF´s within their improvement actions as well as their human resources working with the change resistance.She always involve her self with the company she is working with in order to achieve and improve customer satisfaction, reduce costs, making effective and efficient process and procedures and, depending on the project, aligning the IT organization with the business objectives using the strengths, weakness, opportunities and threats as a principal organizational basis. She believes strongly on the team work, honesty, loyalty and leadership to make win-win projects. She has worked as:Delivery Project ExecutiveService Delivery ManagerIT Consultant SrBusiness ConsultantProject LeaderProject ManagerTrainerTrain the TrainersService and Product Manager (Sales)Specialties: ITIL ExpertITIL SOAITIL Practitioner Release & ControlITIL Practitioner Support & RestoreFoundation Certificate in IT Service Management (ITIL v3)ISO/IEC 20000 Consultant ITIL Service Manager ITIL Foundation Certificate in IT Service Management v2/v3

Listed skills include Fast Learner, Responsibility, Leadership Development, Itil, and 30 others.

• Delivery Program Manager

  Ibm De Mexico

  Dec 2012 - Present - Monterrey Area, Mexico