Provides consultation and support; communicates effectively to convey complex technical information• Analyzes and resolves computer hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components, and rebuilds complete systems on a variety of platforms• Provides work direction and coordination of work activities to other technical staff and/or student and casual employees• Reviews user requirements and needs for software and services; performs related research and analysis and provides information and guidance to users, coordinates implementation, installation, and training

Handled the customer and employee support systems.Proper knowledge of Windows- based servers such as Microsoft Windows Server and Desktop Good knowledge of understanding the employees IT concerns and issues.Proficient knowledge of Rf scanners and various tools used in warehouse for different tasksProvided an initial assessment to determine the root cause of IT tickets and resolved that issuesConfigured ,tested and maintained RF scanners , desktops and printers by using different software such as Cisco meraki application

Resolved Level 1 issues on phone or email and if needed forwarded to the next level team .Configured and provided support for office and classroom printers and desktops.Responsible for setting up , testing , operating and troubleshooting IT systems .Identified and prioritized the issues depending upon severity and impact .Helped the students and office team members regarding their loginand verification issues.