As a Registered Financial Advisor at Star Mortgage, I specialize in providing tailored financial solutions in the areas of Home Loans, Commercial Finance, Commercial Property Finance, and Residential Property Construction/Sub-development Finance. My role involves working closely with clients to understand their financial goals and offering personalized lending strategies that meet their needs.Key Responsibilities:Advise clients on a variety of financial products, including home loans, business loans, and property finance solutions.Analyze financial situations and create customized financial plans to help clients secure the best lending options.Assist clients in navigating the process of obtaining residential and commercial property loans, including new construction and sub-development finance.Ensure compliance with regulatory standards while offering clients clear and transparent advice.Collaborate with a network of professionals, including real estate agents, builders, and commercial developers, to support clients throughout their financial journey.Provide ongoing support and updates to clients, helping them manage their loans and financial goals effectively.

• Assess the client's financial circumstances, including income, credit history, and debt-to-income ratio. • Analyze different loan products and interest rates to find the best fit for the client.• Gather necessary documentation, such as income verification, tax returns, and credit reports.• Address any issues or concerns that arise during the mortgage application process and work to resolve any obstacles that may prevent the loan from being approved.• Update CRM and submit mortgage applications to multiple lenders on behalf of clients to obtain the most favorable terms and conditions.• Coordinate the closing process; including scheduling the closing date and ensuring all necessary documents are in order and update CRM accordingly.• Stay up-to-date with mortgage laws, regulations, and industry trends to ensure compliance with legal requirements and related documentation adhere to regulatory standards.• Provide on-going support and assistance to clients throughout the mortgage application process, addressing any concerns or questions they may have.• Develop and maintain relationships with mortgage lenders, real estate agents, and other industry professionals.• Maintain accurate records of client interactions, mortgage applications, and lender communications.• Handle administrative tasks, such as preparing mortgage documents, managing client files, and scheduling appointments.• Participate in professional development opportunities, such as training programs and workshops, to enhance knowledge of mortgage products, industry regulations, and market trends.

• Working closely with the underwriting department to determine conditions for loan approval.• Screening and assessing new mortgage applications for loan eligibility.• Ensuring that personal information such as income and expenditure are received and captured.• Identifying potential risks that can lead to a default on the mortgage loan.• Preparing contracts for mortgage loans and ensuring they are signed correctly.• Preparing loan closing documents once a mortgage has been repaid.• Ensuring compliance with mortgage loan regulations and privacy laws.• Reporting to management on applications received, approved, and declined.• Checking titles to ensure it meant compliances for reverse mortgage loan

Pre-screening loan application documents and follow up Mortgage Advisors for missing required documents.• Analyse loan details and forward application to different lending team.• Supporting other Lending officers and the department with other administrative tasks.• Providing high-quality external and internal customer service by responding to, managing and resolvingcustomer and stakeholders’ issues• Working closely with mortgage broker and lending officers to check all the required documents and follow upwhen required.• Managing high volumes of application in tight turnaround times while maintaining accuracy.• Pre-screening mortgage applications of clients with the overseas income.• Evaluate credit worthiness by processing loan applications and documentation within specified limits• Solve problems with limited discretion, escalating outside of standard operating procedures and documentedsolutions when needed• Using the different software to check all documents and process application• Create a customer experience that is world class by being empathetic, trusted and knowledgeable

• Maintain and monitor office supplies inventory, keep updated record of office expenses and cost for allbranches.• Maintain contact list of key suppliers, contacts and professional dealing with the organizations• Data entry using the CRM software, Processing and making all the invoices• Ensure all office units and branches are tidy and opened at Scheduled Hours.• Answering incoming calls, taking messages and re-directing calls and ensure proper email distribution• Diary management and arranging appointments, booking meetings, Organising and accommodation for staff.• Maintain daily attendance/leave record of all staff for input into fortnightly payroll.• Ensure security integrity and confidentiality of the data• Handle complaints and troubleshoot emergencies informing directors on matters requiring attention andimplementing their decisions.• Providing admin support to marketing team and other staff members to ensure maximum efficiency of theoffice• Ensure filing systems are maintained, establish and monitor procedures for record keeping

Run daily reports to check reservations for accuracy and identify any special requests• Communicating with customers from all backgrounds to understand their needs to best serve them.• Performs any additional tasks to support the rest of the team.• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities •Update spreadsheets, databases and inventories with statistical, financial and non-financial information.

• Managing Company’s social media platforms while generating engaging content that drives traffic to brand touchpoints using Google AdWords and Google Analytics• Managing company’s website in regards to drive website traffic and update on customer agent profiles, marketing flyers and upcoming events• Liaising with internal and external stakeholders to obtain information about customers, including but not limited to AML investigations, Customer Due Diligence and Enhanced Due Diligence, and ad-hoc duties• Running Facebook & Google Ads campaigns to advertise property insights, current market trends and by using FB ads Manager, Google Analytics and Mailchimp.• Develop PR campaigns and media relations strategies• Collaborate with internal teams and maintain open communication with senior management• Edit and update promotional material and publications (brochures, videos, social media posts etc.)• Organize PR events like open days, press conferences etc and serve as the company’s spokesperson