Elula is an Australian owned, AI-software company delivering products across the financial services sector. Elula’s flagship products, Sticky and Nudge specialise in customer retention and customer acquisition. Our products are used across banks in Australia to help reduce run-off and drive growth across the home loan portfolio.* Sticky predicts customers that are most likely to churn from their bank within the next 3-months. It ranks the customer base from the most sticky through to least sticky predicting which customers are going to either re-finance with a competitor or sell their property and re-purchase elsewhere. It uses explainable-AI to deliver the bank personalised customers conversations – at scale enabling them to have the right conversation, with the right customer at the right time in their life.https://elula.ai/what-we-do/sticky/* Nudge delivers new lending opportunities and helps banks quickly grow their loan portfolio and deliver on their growth strategy. Nudge predicts which customers are most likely to apply for new lending in the next 6 months and provides the bank the opportunity to pro-actively engage with their customers and provide a better service and experience. https://elula.ai/what-we-do/nudge/

Developed and maintained .NET/C# web and REST APIs, ensuring robust applications thatresulted in increased system stability and improved user experience.Utilized Azure DevOps for CI/CD pipelines, ensuring efficient and reliable software delivery.Collaborated with internal and external stakeholders to gather requirements, providetechnical support, and deliver high-quality software solutions, ensuring alignment withbusiness objectives and user needs.

• Assisting with Hardware and software upkeep and upgrade • Supported in designing and implementation of IP networks for Internal and LAP systems.• Provided maintenance and diagnosis functions of all elements of IP networks• Generated technical design documents and diagrams for IP network architecture projects.