Damanjot Singh Email and Phone Number
I bring extensive expertise as an Account Manager, showcasing a consistent track record in delivering exceptional client services and ensuring operational excellence. My current role at Vubiquity involves spearheading seamless customer initiatives while maintaining strict adherence to SLAs and fostering efficient communication practices.During my tenure as an Assistant Supervisor at Regal Inc., I successfully led a dynamic customer service team, cultivating growth and significantly enhancing overall team performance. Additionally, my role as a Design Coordinator at Canyon Entertainment Group allowed me to effectively oversee a team of 25 graphic designers, skillfully managing diverse projects to achieve outstanding results.My professional background encompasses proficiency in technical support, video editing, and media asset management. This versatile skill set, combined with my adeptness in collaborative leadership, adept issue resolution, and impactful communication, uniquely positions me to consistently drive successful outcomes that surpass expectations.
Vubiquity
View- Website:
- vubiquity.com
- Employees:
- 427
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Account Manager, Client ServicesVubiquity Dec 2022 - PresentToronto, Ontario, Canada- Operational Coordination: Managed and reported on customer initiatives, ensuring compliance with Service Level Agreements. Served as the primary point of contact for operational matters, handling internal and external communications and timelines.- Communication Facilitation: Orchestrated internal and external status calls as required to keep all stakeholders informed and aligned.- Lifecycle Management: Oversaw customer tickets, ensuring smooth tracking and monitoring within the JIRA and Zendesk system.- Collaborative Timelines: Partnered with internal teams to meet product delivery timelines consistently and efficiently.
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Media Operations TechnicianVubiquity May 2022 - Dec 2022Toronto, Ontario, Canada- Collaborative Asset Management: Coordinated cross-functional efforts with Account Managers, Encoding, NOC, and IT teams to ensure seamless asset transmission and meet client needs.- Efficient Data Handling: Oversaw data transfers through Provider Delivery folders, maintaining data integrity and successful transmissions.- Timely Issue Resolution: Addressed and resolved trafficking and processing challenges promptly, utilizing JIRA for effective escalation.- SLA Adherence and Process Enhancement: Monitored queues, reported on content status, and proactively identified SLA deviations, while also contributing to operational efficiency through documented workflows.
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Assistant Supervisor - Customer ServiceRegal Security Inc. Sep 2021 - Jun 2022- Customer Service Leadership: Led a team of 6-8 customer service representatives along with Supervisor and Manager, fostering their growth and contributing to outstanding team performance.- Relationship Building: Cultivated strong connections with clients and senior leadership, addressing concerns with professionalism and patience.- Effective Communication: Engaged in proactive telephonic correspondence, ensuring smooth and efficient communication both ways.- Issue Resolution and Operations: Demonstrated proficiency in resolving customer issues, conducting thorough inventory audits, and providing on-site troubleshooting. Oversaw daily operations, ensuring seamless service delivery and customer satisfaction. -
Customer Service RepresentativeRegal Security Inc. Apr 2020 - Sep 2021Toronto, Ontario, Canada- Effective Communication: Skillfully addressed customer inquiries and concerns, maintaining a professional demeanour and utilizing active listening to provide accurate and helpful responses.- Issue Resolution: Expertly resolved customer problems by analyzing situations, proposing solutions, and ensuring timely resolution to enhance customer satisfaction.- Relationship Building: Cultivated positive relationships with customers, demonstrating empathy and a customer-centric approach to meet their needs and foster loyalty.- Multitasking and Efficiency: Managed a high volume of customer interactions, efficiently navigating systems to record information accurately while delivering personalized service.
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Design CoordinatorCanyon Entertainment Group Apr 2021 - Jul 2021Toronto, Ontario, Canada- Leadership and Project Management: Led a dynamic team of over 25 Graphic designers, overseeing diverse design projects including Flyers, Album covers, Podcast Squares, and Concert posters.- Project Assignment and Monitoring: Allocated new assignments, meticulously tracked ongoing projects, and delivered constructive feedback on submissions to ensure optimal work quality.- Cross-Functional Collaboration: Worked closely with 3 coordinators and the company president to elevate work standards and facilitate seamless communication across various departments.- Enhancing Quality and Communication: Collaborated with cross-functional stakeholders to enhance work excellence and foster effective communication strategies, contributing to overall project success. -
Video EditorDainik Savera News & Media Network Mar 2018 - Apr 2019Jalandhar, Punjab, India- Fast-Paced Editing Expertise: Managed tight deadlines while editing news and entertainment packages. Added visual effects, transitions, and colour correction, along with essential noise filtering and audio balancing.- Technical Support and Encoding: Provided technical assistance to colleagues, assisting with audio and video file encoding and transcoding on various occasions.- Media Asset Management: Curated and organized a comprehensive library of media assets featuring political figures and entertainment personalities. Acquired, cataloged, and stored audio, video, and image footage in the company's database.- Detail-Oriented Cataloging: Meticulously ensured accurate and efficient organization of media assets, contributing to the accessibility and usability of vital resources for the team. -
Event PhotographerUrbanclap Technologies India Pvt. Ltd Jul 2016 - Jul 2017Delhi, India- Captured dynamic event moments with precision, translating emotions into impactful images.- Seamlessly covered diverse events, showcasing versatility in capturing various atmospheres.- Ensured high-quality event photography through skillful composition and lighting techniques.- Delivered prompt image delivery, maintaining client satisfaction with efficient post-event processing.
Damanjot Singh Education Details
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Broadcast Journalism -
Achieved With Distinction -
Asian Academy Of Film & TelevisionCommercial Photography
Frequently Asked Questions about Damanjot Singh
What company does Damanjot Singh work for?
Damanjot Singh works for Vubiquity
What is Damanjot Singh's role at the current company?
Damanjot Singh's current role is Account Manager, Client services at Vubiquity.
What schools did Damanjot Singh attend?
Damanjot Singh attended Humber College, Guru Nanak Dev University, Amritsar, Asian Academy Of Film & Television.
Who are Damanjot Singh's colleagues?
Damanjot Singh's colleagues are Lyndsay Lowe, Luis Nuno Nogueira, Andressa Medina Masciotti, Daniel Buckley, Richard James Mckay, Avi Shapira, Kashif Faruki.
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Damanjot Singh
Healthcare Data Analyst | Research Assistant At York University | Interned At Humber River Health | Amazon Yard Specialist And Trainer | Eager To Drive Innovation In Healthcare Informatics At Shn Centenary HospitalBrampton, On -
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